Summary This position is located in the Department of Veteran Affairs (VA) Nursing Service Administration, Amarillo, Texas. The employee performs duties in support of the Associate Director Patient Care Service/Nurse Executive, Inpatient Service Chief, Outpatient Service Chief, Community Living Service Chief, Nurse Managers, Nursing Officers of the Day and Supervisor. Responsibilities Duties: The incumbent serves in an Administrative support role to the Associate Director of Patient Services/Nurse Executive, Chief of Inpatient Services, Chief of Community Living Service, Chief of Outpatient Services and Supervisory Administrative Officer. Incumbent will serve as Administrative support to other services under the Nurse Executive, this includes, Sterile Processing Services, Nutrition and Food Services, Education Services, Nurse Recruiter and Chaplain Services. The incumbent is required to perform difficult duties using knowledge of complex subject matters, knowledge of policies and procedures and a thorough knowledge of office procedures. This position requires knowledge of matters concerning Nursing Services, including administrative, clinical and managerial. Incumbent is considered the subject matter expert for time and attendance keeping in Nursing Services, assists with troubleshooting any timekeeping issues and controls, and directs the activities of others in the unit who work with complex schedules. The incumbent performs the following @types of duties: Develops new policy statements and reviews for compliance and accuracy. Receives and reviews regulations, directives and memoranda on administrative functions. Interprets such material and determines the extent, which the organization is affected, and advises operating officials. Independently prepares correspondence covering subject of an administrative nature, both internal and external. Maintains control of action correspondence; performs follow-up action to ensure timely reply/action. Receives and logs outgoing correspondence, reviewing it for correct format, punctuation, spelling, grammatical accuracy, factual correctness, enclosures, dates, signatures, complete addresses, etc. Independently develops standard for letter and replies to inquiries, develops background information for correspondence/reports; receives phone calls and determines appropriate distributions of the call. Incumbent will oversee a variety of administrative programs, including the distribution and dissemination of incoming mail, internal control, records management, publication and forms management and timesheets. Incumbent will perform office automation duties using such software applications as electronic mail, desktop publishing, calendar, spreadsheets, and database and/or graphics. Work Schedule: M-F 0800-1630 Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant (OA)/PD01085A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/06/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: the ability to analyze financial reports; ability to change and calculate new standards and/or goals of score cards, business plan, etc.; knowledge of the requirements as well as the formatting of organizational charts; ability to search historical files for readily available background information such as recent staff or function changes, organizational charts, mission and function statements and position descriptions; efficiently utilize Microsoft Excel, Publisher, Outlook, and PowerPoint; demonstrate an understanding of continuous improvement and system redesign concepts, effectively contributing and implementing continuous improvement and system redesign strategies and programs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
