Associate Operations Manager

Publicis Groupe • Cedar Knolls, NJ • 1h ago

Company description

Founded in 2004, p-value group has multiple agencies that provide full-service medical communications and top-rated speakers bureau services. Our team is comprised of top industry professionals and scientists.

We provide our clients with scientific precision integrated with notably different service. We are your partner in success.

Overview

The Operations Manager is responsible for the supervision of program planners, senior program planners, and/or team leads. In addition, the Operations Manager will oversee the coordination of venues, audiovisual platforms, and travel for brand-supported events. He/she is to assist by ensuring every logistical aspect of the meeting is planned and executed within budget and according to the departmental standard operating procedures (SOPs) and timelines. The Operations Manager will also act as a secondary point of contact after the Account Manager for client questions and concerns.

Responsibilities

Responsible for overseeing and directing a team of program planners and team leaders, to meet client objectives

Provide regular and special-request client reports

Ensure all services are delivered per contractual agreement

Ensure clients' key performance metrics, service-level agreements, and general expectations are met or exceeded

Provide clear and timely dissemination of client direction to team and internal stakeholders (Quality Assurance

Department, Night of Event Department, etc), with defined next steps/deliverables

Complete all assigned deliverables for each client

Create and/or review administrative documents, such as attendee/speaker confirmations, reminders, etc

Create SOPs, to be updated and followed to maximize service levels and minimize risk

Create and update business rules based on client changes

Manage multiple clients effectively

Manage fulfillment and printing vendor if applicable

Manage outside vendors and ensure adherence to SOPs

Manage portal and work closely with outside vendor

Manage internal team workload per client

Manage a team of meeting professionals, providing feedback and coaching based on strengths, weaknesses, and

competencies

Support direct reports with plans for professional growth and development

Conduct internal client team meetings to provide updates and operational reminders

Assist with new hire training and operational setup (eg, email/server setup, equipment)

Manage special projects as assigned by manager

Qualifications

Bachelor's degree

6+ years of related pharmaceutical experience in the medical education industry

Excellent oral and written communication skills

Ability to manage people effectively

A team-oriented, positive attitude is essential

Highly organized, with strong attention to detail

Capable of making solid and quick judgement calls under pressure

Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

Ability to work extended hours to meet clients' business needs, if needed. Some travel required

Additional information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $75,050- $102,700 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 06/10/2026.

LI-NL1

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