Product Manager -Fraud Operations

JPMorgan Chase • Newark, DE • 2h ago

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Asset Wealth Management Fraud Management Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

Develops a product strategy and product vision that delivers value to customers

Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Collaborate with stakeholders on vision and strategic pillars required to deliver new products

Coordinate and sequence product delivery with cross impacted teams (product, technology and operations) and execute critical path deliverables during product life cycle (discovery, initiation, development and testing)

Manage success metrics, and understand and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs

Coordinate project deliverables required for release readiness (NFRs, implementation plan, release management, sign offs) and act as an escalation point for all project resources to support delivery

Act as a strategic partner to product managers and lean into ownership of certain product features, communicate on behalf of the project and have confidence representing the voice of the product

Collaborate with product and project managers across the organization to identify best practices and reinforce those techniques through establishment of processes and ceremonies

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain area

Advanced knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Able to analyze opportunities, recommend solutions, and communicate effectively (both verbal and written) to all levels of management

Ability to manage tight delivery timelines and calmness under intense pressure

Participation in or management of a new business or product launch in a large organization or startup

Experience working in agile/scrum teams (including JIRA proficiency)

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization

Completion of a 4 year college degree

Financial Services experience strongly preferred; Private Banking, Fraud or related product experience preferred

Demonstrate solid organizational and project management skills, including strong follow through skills and the ability to manage and prioritize multiple projects, deadlines and workstreams

Help solve pressing issues through thoughtful, strategic, and pragmatic execution

Experience defining data requirements and working with structured/unstructured data for analytical/modeling purposes

Experience authoring and managing Jira work items, including writing clear business requirements and testable acceptance criteria, and maintaining backlog hygiene through refinement, prioritization, and workflow/status management.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

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