Customer Service Representative

MAXIMUS • United States, United States • 1h ago

[1] Youtube Video

Maximus is currently hiring Customer Service Representatives to join our team! In this role, you'll support our Health Texas project by providing customer care and benefit-enrollment services via telephone, IVR, and web-based portals. To ensure your success, Maximus offers paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Please note: This is a full-time, hybrid position.

You will begin on-site for the first week of training, after which you will have the option to work from home. At times, you may be asked to report to our Athens, TX location based on business needs.

This class is scheduled to start on Monday, June 8, 2026.

Why Join Maximus?

?? Competitive Compensation - Quarterly bonuses based on performance included!

??? Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

?? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

??? Paid Time Off Package - Enjoy PTO and Holidays

?? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

?? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

?? Tuition Reimbursement - Invest in your ongoing education and development.

?? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

?? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

?? Professional Development Opportunities - Participate in training programs, workshops, and conferences.

References

Visible links

https://youtu.be/nsDwP613fZ0?si=EjXHJO8tr9GQVBVp

Essential Duties and Responsibilities:

Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

Track and document all inquiries using the applicable systems.

Complete associated tasks according to the established guidelines.

Meet Quality Assurance (QA) and other key performance metrics.

Facilitate the fulfillment of caller requests for materials via mail, email, or download.

Transfer/refer consumers to appropriate entities according to the established guidelines.

Escalate calls or issues to the appropriate designated staff for resolution as needed.

Facilitate translation services for non-English speaking callers according to procedures.

Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Hybrid Remote

Minimum Salary

$Athens

Maximum Salary

$TX

MAXIMUS

Go to Apply

Share this job

Similar Jobs

Customer Service Rep

Robert Half • Farmingdale, NJ • 1h ago

Management & Administrative

Description We are looking for a customer-focused Customer Service Representative to join a stone, glass, and concrete manufacturing company in New Jersey. This contract opportunity with potential for a permanent role is...

1h ago

Go to Apply

Customer Service Representative

U-Haul • Castle Rock, CO • 1h ago

Management & Administrative

Compensation Range: $15.16 to $17.25 Hourly Location: 2269 Manatt Ct, Castle Rock, Colorado 80104 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated p...

1h ago

Go to Apply

Customer Service Representative

U-Haul • Castle Rock, CO • 1h ago

Management & Administrative

1h ago

Go to Apply

Customer Service Representative

The Bank of Princeton • Cherry Hill, NJ • 1h ago

Management & Administrative

The Bank of Princeton has exciting career opportunities! Our goal to hire and retain talented cooperative people with engaging personalities and strong work ethics. We believe in recognizing and rewarding employees who c...

1h ago

Go to Apply

Customer Service Representative

Highmark Health • Pierre, SD • 1h ago

Management & Administrative

Company : Highmark Inc. Job Description : JOB SUMMARY This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained throu...

1h ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • Hurricane, WV • 1h ago

Management & Administrative

This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be resp...

1h ago

Go to Apply

Customer Service Representative

Highmark Health • Charleston, WV • 1h ago

Management & Administrative

1h ago

Go to Apply

Customer Service Representative

Highmark Health • Olympia, WA • 1h ago

Management & Administrative

1h ago

Go to Apply

Customer Service Representative

Highmark Health • Madison, WI • 1h ago

Management & Administrative

1h ago

Go to Apply

Customer Service Representative

U-Haul • Queen Creek, AZ • 1h ago

Management & Administrative

Location: 21617 E Ocotillo Rd, Queen Creek, Arizona 85142 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Servi...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)