Summary This position providers business oversight for a variety of software programs integral to the overall administration and operations of the business. The incumbent is responsible for the coordination and training for service staff in business and functional areas for various information technology VISTA packages, Responsibilities Duties include, but are not limited to: This position providers business oversight for a variety of software programs integral to the overall administration and operations of the business. The incumbent is responsible for the coordination and training for service staff in business and functional areas for various information technology VISTA packages, e.g. ADT; scheduling, PTF; Medical Record Tracking; Fee Basis; PDX; HINQ; AMIEII/IBBA; IB; AMIE; Discharge Summary; PCE; ACRP; Network Health Exchange: AICS; KLF Menu; CIRN; TIU; EWL; Beneficiary Travel V 1.0; Incomplete Record Tracking V 1.0; Claims Manager - VISTA; EAS V1.0; and additional business office programs as added. The applications control critical applications, which are used primarily by all care lines/services. i.e. Gains and Losses Sheet, Scheduling, Fee Basis, Admissions/Discharge/Transfer, AMIE, HINQ, PTF and a multitude of other software modules. The incumbent provides training and troubleshooting for clinical and administrative staff in business processes and associated supporting software. Provides training for individual users on daily operational tasks and trains new users. Trains service employees in the use of PIMS programs, such as scheduling, to ensure that data is entered correctly and optimizes clinic utilization. Training consists of development and presentation of both formal lectures and on-the-job sessions to those employees who will be entering, changing, and extracting data. Trains users in resolving minor processing and equipment problems. Maintains reference material for the service. Responsible for creating and building clinic profiles using VISTA software. Maintains and updates those clinics to ensure that providers are meeting the standards set forth by VA policy. Verifies that stop codes are entered correctly in VISTA to ensure billing is correct. Ensuring that billing is correct, the incumbent must verify that stop codes on the patient site match the stop codes used on the provider side. This will require extensive coordination with personnel across VISNs. The incumbent is the problem solver with the special ability to integrate overall knowledge of the service system with VISTA applications and to be innovative in the process. Provides testing of new options and software versions prior to implementation to gain familiarity with the new product features and confirm that software is working according to specifications. Provides staff support to OI&T by providing information and analysis of software functions within the service. The incumbent participates in the establishment of administrative qualitive standards; the objective of which is intended to improve programs, facilities, and operations. The incumbent maintains a close working relationship with various program officials. This, in addition to his/her knowledge based on personal observation and understanding of management practices, results in effective and practical qualitative standards. The incumbent coordinates and provides recommendations in the application of standards that affect the service. Work Schedule: Mon- Fri 8:00AM - 4:30PM Telework: This position is not eligible for telework-(ADHOC only) Remote: This is not a remote position. Virtual: This is not a virtual position. Position Description/PD#: Program Applications Specialist/PD11435-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, if applicable, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Responsible for creating and building clinic profiles using VISTA software, Maintains and updates those clinics to ensure that providers are meeting the standards set forth by VA policy., Verifies that stop codes are entered correctly in VISTA to ensure billing is correct. Ensuring that billing is correct, the incumbent must verify that stop codes on the patient site match the stop codes used on the provider side. Providers business oversight for a variety of software programs integral to the overall administration and operations of the business. Responsible for the coordination and training for service staff in business and functional areas for various information technology VISTA packages. Coordinates and provides recommendations in the application of standards that affect the service. This, in addition to his/her knowledge based on personal observation and understanding of management practices, results in effective and practical qualitative standards. Participates in the establishment of administrative qualitive standards; the objective of which is intended to improve programs, facilities, and operations. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree OR, 2 full years of progressively higher level graduate education leading to such a degree OR, LL.B. or J.D., if related. OR, Combination: Posses a combination of specialized experience and graduate education in a field that provided me with the knowledge, skills, and abilities needed to successfully perform the functions of this position. Only graduate education more than 18 semester hours may be counted towards qualification at the GS-09 grade level. The combination of specialized experience and graduate education must meet one year. For example: 6 months of specialized experience at/above/or equivalent to the next lower grade level, GS-07 (1/2 the specialized experience) + 27 semester hours of graduate education in an acceptable field (1/2 the education) would be an enough qualifying combination. Preferred Experience: 3 years of VA admin experience 2 years of program applications experience 2 years of CPRS experience 2 years of clinic building experience 1 year of power BI reporting experience 1 year of pyramid reporting experience 1 year of VSSC reporting experience You will be rated on the following Competencies for this position: Attention to Detail Computer Skills Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Operating Systems Project Management Reading Comprehension Reasoning Security Self-Management Stress Tolerance Teamwork Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demeans on the employee. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
