Marketing & Guest Experience Coordinator

Jacobs • Cleveland, OH • 3h ago

Jacobs is seeking a Marketing & Guest Experience Coordinator supports the execution of marketing initiatives, guest experience programs, and strategic projects that advance the capital program. This role plays a key part in shaping a positive, people-first airport experience by connecting marketing, on-site activations, and passenger insights to both current operations and the future vision.

Key Responsibilities:

Marketing & Capital Program Support

Support execution of capital program initiatives, including major milestones such as groundbreakings, outreach events, and other strategic events

Assist in the development and coordination of marketing campaigns that reinforce airport modernization, connectivity, and growth story

Coordinate timelines, assets, and internal alignment across departments to support key initiatives

Ensure consistency in messaging and alignment with capital program positioning across marketing and on-site touchpoints

Guest Experience (GX)

Help ensure a consistent, welcoming, and people-first experience across passenger touchpoints during construction

Consumer Insights & Performance

Assist in gathering and analyzing passenger insights through surveys, intercepts, and digital feedback tools

Support the development of baseline metrics and benchmarking to inform the future state of the airport

Help track current performance across key guest experience and marketing indicators, establishing benchmarks to measure progress over time

Translate data and feedback into actionable recommendations to enhance both current operations and long-term planning

Identify trends in passenger behavior, expectations, and sentiment to support continuous improvement

Coordination & Execution

Serve as a key point of coordination across Marketing, Communications, Guest Experience, Operations, and external partners in the capital program

Support planning and execution of events, activations, and internal initiatives, including vendor coordination and on-site logistics for the capital program

Maintain organized project plans, calendars, and deliverables to ensure timely execution

Bachelor's degree in marketing, communications, hospitality, business, or a related field

Strong organizational and project coordination skills with attention to detail

Ability to manage multiple priorities in a fast-paced environment

Strong written and verbal communication skills

Interest in data, insights, and improving customer experience

Preferred Qualifications

1+ years of experience in marketing, customer experience, hospitality, or a related role

Familiarity with survey tools or basic data analysis

Interest in aviation, travel, or large-scale public venues

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.

Jacobs

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