Public Records Program Assistant

State of Montana • Helena, MT • 1w ago

Why live in Helena, Montana? Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide. It is a relatively quiet place to call home where small-town living collides with outdoor adventure. Helena has a rich history and was originally founded as a gold camp during the Montana gold rush. Why should you keep reading and consider working here? We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration. Our foundation of success is having effective working relationships, built on mutual trust and respect. We will challenge you to be the best you can be and will work hard to provide a work environment that allows you to succeed. What is this career opportunity? The Department of Administration is seeking a dynamic and dedicated individual to join the Office of Public Information Requests (OPIR). This role is vital in assisting requestors of public information, ensuring government transparency as outlined in the Montana Constitution. The successful candidate will serve as a key point of contact for citizens, media groups, and outside entities, facilitating access to information while upholding the principles of openness and accountability fundamental to Montana's government. In this role you will work with executive branch agencies to fulfill public information requests using our newly implemented case management system. We are looking for someone with excellent customer service skills, a positive attitude, and a strong commitment to public service. The ideal candidate must demonstrate the ability to manage competing priorities in a fast-paced environment, maintain professionalism and communicate effectively with diverse audiences. If you are passionate about public service and thrive when helping others, we encourage you to apply and be part of Montana's commitment to transparent and responsive government. This is a great opportunity to take your customer service skills to the next level, develop knowledge of case management systems, work with legal, communications, information technology, and other professionals, and serve the people of Montana. What are we looking for? /Typical Qualifications/ High School Diploma or equivalent; and Substantive professional experience in customer service and information management; OR Alternate combinations of education and experience will be considered on a case-by-case basis. Competencies: /Knowledge of or ability to learn:/ Montana public records laws and processes Case file organization and management /Ability to:/ Efficiently process and track a wide range of information requests using established workflows and digital tools. Maintain accuracy and attention to detail when reviewing and delivering information in support of requests. Provide prompt, courteous, and knowledgeable service to internal and external clients. Communicate clearly and professionally with stakeholders at all levels. Build and maintain positive working relationships with a diverse group of colleagues and partners. Be self-motivated and adapt to shifting priorities and manage multiple tasks in a fast-paced environment. Apply problem-solving skills to resolve issues and improve processes. Perform with trustworthiness and integrity while demonstrating discretion and upholding confidentiality when handling sensitive information. Does this sound like you? Please tell us how and why by submitting your resume and cover letter. (Please Note: You do not need to complete the "work experience" or the "education & certifications" portion of the application process in our recruiting system. You only need to upload the requested documentation.) What can you expect from us in return for your work with our agency? Work/life Balance Health Coverage Retirement plans Paid Vacation and Sick Leave and Holidays And more... Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Other important information to be aware of. This position requires the successful completion of a criminal background check. * Only online applications are accepted. By applying online, you can receive updates and monitor the status of your application. Title: Public Records Program Assistant Location: Helena Requisition ID: 26141189

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