Description
Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations of a Fulfillment Center (FC) including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the FC.
As a senior leader you will oversee salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.
Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the FC is located. This position offers unlimited career potential as we continue to grow our global footprint.
Strategic Responsibilities & Deliverables:
Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
Establishes objectives and metrics for safety, quality, productivity, and customer experience
Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
Mentors and develops leaders and staff
Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives
Additional Job Elements:
Lift and move totes up to 49 pounds each
Regular bending, lifting, stretching and reaching both below the waist and above the head
Must be able to stand/walk for up to 10-12 hours
Should be able to work in environments with variable noise levels, lighting conditions and temperature variation.
Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation
Basic Qualifications
Bachelor's degree or equivalent, or 2+ years of equivalent experience
3+ years of direct management experience
Experience in performance metrics, process improvement, and Lean methodologies
Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
4+ years of developing a team of technical professionals across multiple locations experience
Experience in the areas of management and leadership development, organization development, learning and development, group facilitation, training and training design, or equivalent business experience
Experience supporting workforces of 100+ hourly employees
7+ years of senior leadership development and talent management experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, CA, Perris - 135,000.00 - 182,700.00 USD annually
