Consultant - Prompt Engineer

Cognizant • Tamarac, FL • 2h ago

About Cognizant Consulting

Cognizant Consulting is more than Cognizant's consulting practice-we're a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we're looking for our next colleague who'll join us in shaping the future of business. Could it be you?

About the role

As a Prompt Engineer - Generative AI (Telecommunications) , you will make an impact by designing, testing, and optimizing prompts and interaction patterns that improve the accuracy, safety, and consistency of Generative AI solutions. You will be a valued member of Cognizant Consulting's AI and Digital Transformation team, working closely with consultants, data scientists, engineers, and client stakeholders to operationalize Generative AI in large, regulated enterprise environments.

In this role, you will:

Design, test, and optimize prompts and interaction patterns to improve Generative AI accuracy, reliability, and safety for targeted business use cases.

Establish evaluation methods, reusable prompt libraries, and governance-aligned guardrails to support consistent and compliant AI outputs.

Develop and deliver prompt catalogs, test suites, and adoption guidance to support pilot and scaled AI deployments.

Apply Generative AI capabilities across telecommunications use cases such as agent assist, knowledge retrieval, incident triage, order and billing inquiries, and workflow automation.

Operate effectively within large, regulated enterprise delivery environments by aligning work to SDLC, ITSM, security, and change management standards.

Work model - Hybrid

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring time in a client or Cognizant office , depending on project needs.

This role is open to qualified applicants based near the following locations:

Bedminster or Middletown, New Jersey

Dallas metroplex, Texas

Atlanta, Georgia

Bothell, Washington

The working arrangements for this role are accurate as of the date of posting and may evolve based on client, project, and business requirements. We are committed to setting clear expectations.

What you must have to be considered

Experience in prompt engineering, conversational AI, applied NLP, or Generative AI solution design.

Hands-on experience designing, testing, and refining prompts to improve AI quality, safety, and consistency.

Familiarity with Generative AI techniques such as retrieval-augmented generation (RAG), prompt tuning, model evaluation, and guardrails.

Experience working in enterprise or regulated environments with strong governance, security, and compliance requirements.

Strong documentation and communication skills, with the ability to translate technical concepts into reusable assets and guidance.

These will help you succeed

Telecommunications domain experience or prior work supporting customer service, operations, or automation use cases.

Experience supporting human-in-the-loop or agent-based AI solutions that balance automation with governance and risk controls.

Familiarity with evaluation frameworks, red-teaming approaches, and quality monitoring for Generative AI systems.

Ability to collaborate across multidisciplinary teams and mentor junior contributors.

A continuous learning mindset and curiosity to keep pace with rapidly evolving Generative AI capabilities.

Benefits

Cognizant offers a comprehensive benefits program, including:

Medical, dental, vision, and life insurance

401(k) plan with employer contributions

Employee stock purchase plan

Employee assistance program

Paid holidays and paid time off

Paid parental leave and fertility assistance

Learning and development programs, including certifications and ongoing upskilling

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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