Account Management Specialist

Aston Carter • Painesville, OH • 7h ago

Job Title: Account Management Specialist

Job Description

This role is responsible for managing the backlog of all customers within the business unit, including reviewing monthly open order reports, forecasting bookings, and ensuring timely order deliveries. The position requires conducting business in compliance with all applicable laws and regulations while promoting ethical behavior through honesty and integrity. The role involves overseeing the achievement and maintenance of agreed customer service levels and standards, planning and delegating work tasks, and ensuring the availability of resources and tools for quality customer service delivery.

Responsibilities

Review customer complaints and track their resolution.

Handle complex and escalated customer service issues.

Identify and implement strategies to improve service quality, productivity, and profitability.

Address staff training and coaching needs.

Perform customer and internal duties as required.

Complete monthly reports.

Lead the account management function for key customers.

Ensure smooth order fulfillment and maintain high customer service standards.

Resolve escalated issues and drive operational efficiency while upholding ethical and regulatory compliance.

Essential Skills

Bachelor's degree or equivalent work experience.

2-3 years of experience in customer service and order entry.

Additional Skills & Qualifications

Strong ability to sit or stand for extended periods of time.

Capability to occasionally stand, walk, bend, or reach as duties require.

Work Environment

The position is fully onsite in Painesville, OH.

Job Type & Location

This is a Contract to Hire position based out of Painesville, OH.

Pay and Benefits

The pay range for this position is $28.00 - $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Painesville,OH.

Application Deadline

This position is anticipated to close on May 13, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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