Operations Manager

New Bedford Fishing Heritage Center • New Bedford, MA • 3h ago

New Bedford Fishing Heritage Center (FHC) is a small museum telling a
big story. Located in historic downtown New Bedford, the Center
preserves and presents the story of New Bedford\'s commercial fishing
industry through exhibits, an archive, and a robust slate of programs.
FHC seeks a part-time Operations Manager to coordinate its volunteers
and oversee its gift shop. This role requires a dynamic individual who
can effectively balance multiple responsibilities. The ideal candidate
is detail oriented, friendly, and enjoys working with people of all ages
and from all walks of life. The Operations Manager works
Wednesday-Friday (approximately 20 hours/week) with occasional weekend
hours and reports to the Executive Director. Responsibilities: Volunteer
Coordination & Supervision of Front Desk Staff (50%): Recruit, train,
schedule, and manage volunteers to assist with a variety of tasks
including daily operations, visitor engagement, special events, and
educational programs Foster a sense of community with and among the
volunteers Organize monthly volunteer gathering and annual volunteer
appreciation event Train and supervise part-time/seasonal front desk
staff Track museum visitation and report monthly Provide occasional
front desk coverage as needed Gift Shop Management (30%): Oversee
admissions desk and museum gift shop as well as online store Manage cash
drawer and make weekly bank deposits Maintain relationships with gift
shop vendors and consignors Track inventory and order stock as needed
Determine price and display of items Work with marketing staff to
create/manage holiday sales/promotions & signage Identify new artists,
authors, and others to consign gift shop items that are in keeping with
the mission of FHC Enter new items into Square point of sale cash
register Process online purchases Determine quarterly consignment
payouts and sales tax Conduct annual inventory General Operations (20%):
Monitor and address general upkeep and cleanliness of gift shop and
exhibit space Basic site management (troubleshoot issues with copier,
phones, locks, etc.) Order office and program supplies as needed and in
consultation with staff Attend weekly staff meetings Other duties as
assigned Qualifications: At least 3 years of pertinent experience,
preferably in a nonprofit setting Must have excellent organizational and
interpersonal skills Must be detail oriented, flexible, and energetic
Must be able to multi-task and prioritize in a dynamic work environment
Retail experience a must; Familiarity with Eventbrite and Square Point
of Sale a plus Must be comfortable working in a small office environment
with minimal privacy Familiarity with New Bedford and the fishing
industry a plus Benefits: The opportunity to work with passionate,
creative people Paid Time Off Professional development opportunities

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