The Lemuel Shattuck Hospital, operated by the Massachusetts Department of Public Health (DPH), is seeking a dynamic Coordinator of Volunteer Services to lead and grow our volunteer programs. This key role oversees all aspects of volunteer engagement, including recruitment, training, supervision, placement, and recognition. The Coordinator also oversees the intake and distribution of donations that support our patients and programs. Working closely with departments across the hospital, the Coordinator will help identify meaningful volunteer roles that enhance patient care and hospital operations. The position also contributes to internal communications by creating posters, flyers, newsletters, and visual displays that strengthen connection and information-sharing within the hospital community. Please note: : The hours for this position are 8 a.m. to 4 p.m., Monday through Friday Duties and Responsibilities (these duties are a general summary and not all inclusive) Lead recruitment efforts and outreach activities to maintain a steady pipeline of volunteers for the hospital, including career exploration initiatives and partnerships with local schools, faith communities, and civic organizations Screen, interview, schedule, and place volunteer applicants; host tours for visiting professionals and students and coordinate career exploration events with community schools Deliver orientation and ongoing training to ensure volunteers understand and follow essential safety, infection control, and confidentiality practices Cultivate an environment of appreciation and address concerns related to volunteer performance or service Collaborate with staff to identify and design meaningful volunteer roles and build a network of supervisors prepared to support volunteers Maintain consistent communication with volunteers and supervisors through phone calls, letters, and bi-monthly newsletters Establish performance metrics to evaluate the effectiveness of the volunteer program Prepare monthly, quarterly, and annual reports Represent the hospital at volunteer fairs and community events to promote volunteer opportunities Required Qualifications: Understanding of the principles and practices of human resource management, including behavioral techniques, planning, forecasting, and organizational development Familiarity with work simplification methods Proficiency in preparing charts, graphs, and tables Demonstrated skill in writing concisely, expressing ideas clearly, and presenting information in a logical sequence Preferred Qualifications: Strong capacity to manage multiple priorities, work effectively under pressure, and handle a wide range of tasks in a fast-paced, deadline-driven environment Exceptional interpersonal, presentation, and communication skills with the ability to collaborate successfully across diverse teams Competence with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint About the Lemuel Shattuck Hospital: Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital's services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity. Located in the heart of Boston's Jamaica Plain neighborhood, the Shattuck Hospital includes 248 inpatient beds including 95 Psychiatric beds and 29 Correctional Health beds. In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction and House of Correction inmates and community patients. The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients. In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness. /Learn more:/ https://www.mass.gov/locations/lemuel-shattuck-hospital /Relocation information/: https://www.mass.gov/service-details/dph-renovation-for-shattuck-hospital-replacement-building /Pre-Hire Process:/ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website, http://www.mass.gov ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4 First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience. II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience. III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services Organization: Department of Public Health Title: Volunteer Services Coordinator Location: Massachusetts-Boston-170 Morton Street Requisition ID: 2600039H
