Employment Services Specialist 2026-01195
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Employment Services Specialist 2026-01195
Salary
$24.78 Hourly
Location
Casper, WY
Job Type
Permanent Full-time
Job Number
2026-01195
Department
Department of Workforce Services
Division
Unemployment Insurance - Casper
Opening Date
04/28/2026
Closing Date
5/11/2026 11:59 PM Mountain
FLSA
Non-Exempt
Job Classification
EHEM07
Description
Benefits
Questions
Description and Functions
GENERAL DESCRIPTION:
Under general supervision, provides customer service to individuals to ensure that qualifications and needs for employment and training services are met. Ensure business needs are met by developing and filling employment needs and offering and providing DWS agency information and coordinated services.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities
and MUCH MORE!Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) , oryou can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL)
Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov
Casper is home to iconic landscapes waiting to be explored, touchable history waiting to be experienced, amazing food waiting to be devoured, and endless things to do around every corner. Discover why some things can't be explained, only experienced, that's WY!
Human Resource Contact: 307-473-3270
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
Provide staff-assisted Wagner-Peyser labor exchange services to job seekers in a public workforce center environment.
Serve as a primary point of entry for customers accessing services at the Workforce Center.
Assist walk-in customers in the Resource Room with job search activities, resume development, and application completion
Guide customers in using the HireWyo labor exchange system, including account setup, profile completion, and job matching.
Conduct employment readiness assessments to evaluate skills, experience, and potential barriers to employment.
Determine appropriate service levels and refer customers to partner programs or case management services as needed.
Provide basic career services, including resume assistance, job search strategies, and interview preparation.
Deliver or support group instruction on workforce readiness topics such as resume development, interviewing, and digital literacy.
Ensure accurate data entry and documentation in accordance with federal and state reporting requirements.
Maintain data integrity by verifying participant information, work history, and occupational coding.
Determine eligibility for Priority of Service for veterans and eligible spouses and ensure proper service delivery and referrals.
Administer approved workforce assessments and maintain test security and compliance with established procedures.
Maintain a professional and customer-focused environment while assisting multiple customers simultaneously.
Provide referrals to employment opportunities, training programs, and community resources.
Deliver excellent customer service to internal and external customers.
Qualifications
PREFERENCES/**AGENCY REQUIREMENTS:
Preference may be given to candidates with experience working in federal programs.
Preference may be given to candidates with customer service experience.
Preference may be given to candidates with a valid driver's license.
Preference may be given to candidates with experience building and maintaining relationships with community partners.
**Travel within the state is required.
KNOWLEDGE:
Knowledge of Wagner-Peyser labor exchange services and workforce system operations.
Knowledge of federal and state workforce regulations, including Priority of Service.
Knowledge of job search techniques, resume development, and interviewing practices.
Knowledge of labor market information and workforce trends.
Knowledge of data entry, documentation standards, and system integrity practices.
Skill in providing customer service in a fast-paced, public-facing environment.
Skill in verbal and written communication.
Skill in assisting individuals with varying levels of digital literacy.
Skill in resume development, job matching, and basic career guidance.
Skill in organizing work and managing multiple customers simultaneously.
Ability to assess employment readiness and determine appropriate service pathways.
Ability to apply policies and procedures consistently and accurately.
Ability to instruct individuals and groups on workforce readiness topics.
Ability to maintain accurate documentation and data integrity.
Ability to establish rapport with diverse populations.
Ability to de-escalate challenging situations and maintain a professional environment.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (typically in Business or Human Services)
Experience:
0-1 year of progressive work experience (typically in Business or Human Services)
OR
Education & Experience Substitution:
3-4 years of progressive work experience (typically in Business or Human Services)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
NOTES:
FLSA: Non-Exempt
The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify (https://www.e-verify.gov/) , including your rights and responsibilities.
Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
Offers of employment will be contingent upon the successful completion of a background check.
Supplemental Information
053-Department of Workforce Services - LWC - Central Region - Casper Office
Click here (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure.
Clickhere (https://compensationcalculator.wyo.gov/) to view the State of Wyoming Total Compensation Calculator.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
Comprehensive health coverage- medical, dental, and vision plans for you and your family
Voluntary Benefits- including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
Multiple retirement options- including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
Generous paid leave and flexible schedules- vacation, sick leave, paid FMLA and 11 paid holidays each year
Public Service Loan Forgiveness eligibility- for those with qualifying student loans
Training and professional development- to support your career growth and advancement
Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
Wellness Program - Earn paid time off and incentives by focusing on your personal health
Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.
Explore your total compensation:https://compensationcalculator.wyo.gov/
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, andno state income tax.
Click here for detailed information (https://ai.wyo.gov/for-job-seekers/benefit-information) or you can watch this short video to learn about our benefit package! (https://youtu.be/DxeKSDMAjcw?si=90XLWN-kJ1Y0EGfL) .
