The Manager, Software Engineering Solution Owner, is accountable for end-to-end ownership of one or more Sonexus solutions, ensuring predictable delivery, operational stability, financial stewardship, and strong alignment with business and product partners. This role serves as the primary point of accountability for solution outcomes, reducing fragmented ownership, minimizing escalation-driven delivery, improving consistency of execution, and ensuring build-to-run transitions and run stability are explicitly owned and measurable.
This role leads cross-functional delivery teams responsible for building, implementing, and sustaining solutions on a customized Salesforce platform and hybrid technology stack. The Solution Owner ensures work is planned, governed, delivered, and transitioned to run in alignment with the Sonexus IT operating model and SDLC standards.
What Commercial Technologies Software Engineering Contributes to Cardinal Health
Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize business value and improve customer experience. Software Engineering partners with Product and Business teams to design, build, and sustain scalable, compliant, and high-quality technology solutions.
Within Sonexus, Software Engineering plays a critical role in enabling Patient Access and Support Services through reliable technology platforms that support patient journeys, program operations, and client engagements.
Responsibilities
Solution Ownership & Delivery
Own end-to-end outcomes for assigned solutions across intake, build, implementation, transition to run, and ongoing support
Serve as the single accountable owner for solution delivery, stability, and outcomes, eliminating fragmented ownership across teams
Translate product and business goals into executable delivery plans with clear scope, milestones, dependencies, and success criteria
Ensure predictable delivery through disciplined planning, estimation, execution, and follow-through
Establish and enforce solution-level decision rights, reducing day-to-day escalation by driving decisions with clear options, tradeoffs, and recommended paths
Planning, Financial & Capacity Management
Develop and manage delivery plans, schedules, and budgets for assigned solutions
Translate LOE ? schedule ? cost to enable realistic forecasting and commitment management
Maintain capacity plans across teams, aligning priorities to available skills and avoiding role overlap or single-threading
Own solution-level resource management across Engineering, BA, QA, PM, and partner teams
Understand and manage capital vs. expense treatment aligned to enterprise finance standards
Protect Sonexus revenue by understanding financial impact, margin implications, and revenue risk tied to delivery decisions
SDLC Governance, Delivery Discipline & Flow of Work
Define and operate a consistent, well-understood flow of work for the solution from intake through delivery, release, hypercare, and run
Ensure adherence to enterprise SDLC gates, QA standards, and structured change control
Maintain delivery hygiene through WBS, RAID logs, risk management, decision logs, and issue tracking
Apply governance that is disciplined and right-sized, avoiding over-engineered processes used to compensate for weak delivery fundamentals
Identify recurring delivery and operational breakdowns and drive targeted process improvements rooted in root-cause analysis
Adjust planning, governance, and communication practices based on delivery phase and observed outcomes, reinforcing continuous improvement
Build-to-Run Transition & Run Stability
Ensure build-to-run transitions are clearly defined, documented, and executed, including readiness criteria and knowledge transfer
Be accountable for solution stability post-release
Partner with support and run teams to triage, prioritize, and resolve issues effectively
Own intake and prioritization of break/fix work, technical debt, and remediation initiatives
Drive root-cause analysis to prevent recurring issues and reduce rework
Quality, Compliance & Evidence-Based Readiness
Enforce consistent requirements and testing practices to strengthen end-to-end quality accountability
Ensure QA, accessibility, security, and compliance requirements are met, including required evidence, sign-offs, and remediation
Maintain clean, validated, PHI-safe demos and deliverables prior to internal or client-facing reviews
Strengthen delivery confidence through evidence-based readiness rather than last-minute escalation
Cross-Functional Leadership & Stakeholder Alignment
Lead and align Engineering, BA, QA, PM, Product, APS, and Business stakeholders
Maintain clear ownership, accountability, and communication across teams
Ensure consistent, aligned messaging across functions to reduce churn, rework, and conflicting direction
Partner effectively with APS and Product leadership on roadmap impacts, client risks, and solution evolution
Stakeholder Leadership & Client Presence
Demonstrate strong executive presence in internal and client-facing interactions
Prepare and lead meetings with clear pre-reads, agendas, risks, decisions, and recommended paths
Communicate clearly in writing and verbally, maintaining appropriate internal vs. external voice
Influence and negotiate without authority by presenting tradeoffs grounded in data and delivery realities
Leadership & People Development
Coach and develop BAs, PMs, Technical Leads, Engineers, and QAs to build sustainable delivery and leadership capability
Hold teams accountable for outcomes while fostering a culture of ownership and follow-through
Qualifications
Bachelor's degree in related field or equivalent experience preferred
8+ years of experience in software delivery, product implementation, or technology leadership roles preferred
Experience leading cross-functional delivery teams (Engineering, QA, BA, PM)
Strong understanding of Salesforce-based solutions and enterprise application environments
Demonstrated capability in estimation, planning, SDLC governance, and delivery execution
Demonstrated ability to manage delivery plans, budgets, and capacity across multiple initiatives
Experience operating in regulated environments (healthcare or adjacent industries preferred)
Demonstrated use of structured delivery artifacts (e.g., WBS, LOE-based estimates, schedules, RAID logs, change control)
Experience supporting patient access, patient support services, or healthcare technology solutions
Familiarity with prior authorization, benefit verification, patient journeys, or similar workflows
Experience partnering with Product Management on roadmap delivery
Strong understanding of SDLC, release management, and quality governance
Experience owning delivery outcomes across multiple, dependent workstreams
Demonstrated ability to operate in regulated or compliance-driven environments
Anticipated salary range: $123,400 - $176,300
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 06/28/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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