Customer Service Representative

Million Air • White Plains, NY • 2h ago

White Plains, NY, USA | White Plains | Hourly | 27 per hour Opportunity for monthly bonus | Customer Service Representative

| 401K, Medical, Dental, Vision, Paid time off

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?

Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.

Responsibilities and Duties of the Customer Service Representative:

Greet customers in a friendly, professional manner

Provide concierge services to pilots and customers including making reservations as required

Invoicing for services rendered to customers and pilots

Record customer preferences in Million Air internal system

Proactive preparation for all incoming aircraft

Provides timely feedback to the company regarding service failures or customer concerns

Partner with line service team to meet and exceed customer's service expectations

Keep hospitality bar stocked with snacks and beverages

Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Customer focus- naturally outgoing/extroverted

Communicate with customers and employees in person, on phone, and through radio communications

Strong computer skills including Microsoft office products and point of sale programs

Basic mathematical knowledge

Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)

Bi-lingual preferred

21 years+ with valid drivers license

Reporting Relationship

This position reports to the Customer Service Manager.

Work Environment

This position operates in a professional environment, which may include exposure to all @types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

Must be able to lift 25 pounds

Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers

Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Social Media

Disclosure of social media is a requirement. Please attach social medial link on your resume and/ or application.

Education, Experience, and Eligibility Qualifications

Customer service experience preferably in the service industry

High School Diploma or equivalent

Entry level position

Ability to work evenings weekends, and holidays

Acceptable driving record

Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Similar Jobs

Senior Director, Enterprise Product Management

CHOBANI LLC • New York, NY • 2h ago

Management & Administrative

SummaryChobani Information Technology is seeking an experienced and dynamic Sr. Director of Enterprise Product Management to lead the product management function across our enterprise application landscape. This role ser...

2h ago

Go to Apply

Customer Service Associate

The Hertz Corporation • White Plains, NY • 2h ago

Management & Administrative

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible...

2h ago

Go to Apply

Manager Information Technology Services 2 Information Security - 9859 - NYC

New York State Civil Service • New York, NY • 2h ago

Management & Administrative

NY HELP No Agency Information Technology Services, Office of Title Manager Information Technology Services 2 Information Security - 9859 - NYC Occupational Category I.T. Engineering, Sciences Salary Grade 29 Bargaining U...

2h ago

Go to Apply

Manager Information Technology Services 2 Information Security - 9860 - NYC

New York State Civil Service • New York, NY • 2h ago

Management & Administrative

NY HELP No Agency Information Technology Services, Office of Title Manager Information Technology Services 2 Information Security - 9860 - NYC Occupational Category I.T. Engineering, Sciences Salary Grade 29 Bargaining U...

2h ago

Go to Apply

IT Help Desk Intern

City of New York • New York, NY • 2h ago

Management & Administrative

Job Description DOB's IT Operations Help Desk is the primary intake for all IT requests, notification of systems issues, and general inquiries. As new systems are developed or business units are added to existing systems...

2h ago

Go to Apply

SALES MANAGER

Caribbean Food Delights, Inc. • Tappan, NY • 2h ago

Management & Administrative

Caribbean Food Delights (CFD) Leading the Frozen Jamaican Food Industry: Caribbean Food Delights (CFD) is the largest manufacturer of Jamaican Style Patties in the U.S.-beef, chicken, and vegetable-distributed nationwide...

2h ago

Go to Apply

Regional Sales Manager - AVP

SMBC • New York, NY • 2h ago

Management & Administrative

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and cons...

2h ago

Go to Apply

Strategic Account Manager, Amazon Publisher Services

Amazon • New York, NY • 2h ago

Management & Administrative

Description Amazon Ads creates customer-focused search and advertising solutions and technologies. Our Ad Tech team builds the technology infrastructure and ad serving systems to manage billions of advertising queries ev...

2h ago

Go to Apply

AWS Sr. Enterprise Account Manager, FSI-Capital Markets, FSI-Capital Markets

Amazon • New York, NY • 2h ago

Management & Administrative

Description Would you like to be part of a team focused on increasing adoption of Amazon Web Services by developing strategic accounts with the Fortune 1000? Do you have the business savvy and the technical background ne...

2h ago

Go to Apply

Field Sales Account Manager - NE

Arrow Electronics • Melville, NY • 3h ago

Management & Administrative

Position: Field Sales Account Manager - NE Job Description: Are you passionate about growing channel partnerships? Our Field Account Manager's primary focus is driving positive results for Arrow in two critical areas: gr...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)