Customer Service Representative I

Cognizant • Sacramento, CA • 3h ago

Customer Service Representative

IN OFFICE- Fairburn, GA

Job Summary

This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

Responsibilities

As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.

Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.

Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.

Develops a comprehensive understanding of the organization's products and services and utilizes this knowledge to support customer needs.

Participates in ongoing training and development opportunities to build customer service skills and enhance performance.

Embraces training and development opportunities to build skills and enhance performance.

Stays adaptable in a dynamic, customer-focused environment to meet changing demands.

Performs other duties as directed by management.

Qualifications

Education - High school diploma or equivalent.

Experience- 1 year prior outside foodservice sales coordination or customer support experience

Preferred: Previous call center experience

Skills :

Strong verbal and written communication skills and the ability to present information clearly and professionally.

Able to work in a fast pace environment

Problem solving proficiency: Resourcefulness in finding solutions and managing challenges

Attention to detail and ability to manage multiple tasks simultaneously.

Resilience in handling changing priorities or unexpected situations

Ability to sit and work at a PC for extended periods

Basic computer skills, including proficiency in common office applications.

Proactive in contributing to personal growth and organizational success.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cog2026

ce.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Similar Jobs

Regional Account Manager - AR, AZ, CA, LA, NM, OK, TX

Wyndham Hotels & Resorts • Sacramento, CA • 3h ago

Management & Administrative

Wyndham Hotels & Resorts is now seeking a Regional Account Manager - AR, AZ, CA, LA, NM, OK, TX to join our team at the Remote in the United States location in Remote, Remote. Why Wyndham? By joining Wyndham Hotels &...

3h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Lincoln, CA • 3h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3h ago

Go to Apply

Recruiter Trainee

Maxim Healthcare • Sacramento, CA • 4h ago

Management & Administrative

Jumpstart Your Career in Healthcare Recruitment! Entry-Level Recruiter Role | Paid Training, Mentorship & Growth Opportunities Salary: $70,520 per year ($50,000 base + $7,000 COLA) + weekly commission (after training...

4h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Elk Grove, CA • 4h ago

Management & Administrative

4h ago

Go to Apply

Administrative Assistant Warehouse

Ryder System • Rancho Cordova, CA • 8h ago

Management & Administrative

Position Description Ryder is immediately hiring Permanent Part-Time Welcome Center Associates in Rancho Cordova, CA Warehouse Positions Pay Weekly Hourly Pay $22.00 per hour Additional Pay: $1.00 per hour when assigned...

8h ago

Go to Apply

Operations Supervisor - Warehouse (Supply Chain/Logistics)

Penske • Sacramento, CA • 8h ago

Management & Administrative

Do you have a demonstrated ability to drive process improvement and lead change? Penske Logistics is seeking a proven leader with relevant experience and skills to join our team of logistics professionals. We are seeking...

8h ago

Go to Apply

Advisory Analytics Consultant

Oracle • Sacramento, CA • 19h ago

Management & Administrative

Job Description We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experien...

19h ago

Go to Apply

Senior ServiceNow Developer

GovCIO • Sacramento, CA • 1d ago

Management & Administrative

United States Secret Fully remote Information Technology Overview GovCIO is currently hiring fora Senior ServiceNow Developer to support the design, development, and maintenance of mission-enabling applications for the U...

1d ago

Go to Apply

ACCOUNT SERVICE MANAGER

The Hartz Mountain Corporation • Sacramento, CA • 1d ago

Management & Administrative

ACCOUNT SERVICE MANAGER Fully Remote - AR, CA, CT, FL, GA, IL, IN, KS, KY, MI, MN, NC, NJ, OH, PA, TN, TX, VA, and WA Job Type Full-time Description Account Service Manager (Remote) About Us: For over 100 years, Hartz ha...

1d ago

Go to Apply

Account Manager (Middle Market - West Coast)

CVS Health • Sacramento, CA • 1d ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)