Customer Service Representative

Robert Half • Charlotte, NC • 4h ago

Description

We are looking for a Customer Service Representative to support a busy retail store operation in Charlotte, North Carolina. This Contract position is well suited for someone who enjoys helping customers, managing order-related tasks, and keeping daily activities organized in a fast-moving setting. The ideal candidate brings strong communication skills, accuracy, and a service-focused mindset to every interaction.

Responsibilities:

Manage customer requests by phone and through other communication channels, providing prompt and courteous support.

Enter and update orders with a high level of accuracy while following established company procedures.

Maintain organized records and documentation so information can be accessed quickly when needed.

Work closely with coworkers to keep daily workflows running smoothly and deliver a positive customer experience.

Share important updates clearly with customers and internal partners to ensure alignment on requests and next steps.

Keep the work area neat and orderly to promote efficiency throughout the day.

Follow workplace expectations, including dress guidelines and use of the provided uniform shirt.

Contribute to general clerical and administrative support tasks as business needs change.

Requirements - Previous experience in customer service, call center support, or a similar client-facing role.

Ability to handle inbound and outbound calls in an accurate and efficient manner.

Comfortable performing order entry and managing details with strong accuracy.

Strong verbal communication skills and the ability to respond to customer questions clearly.

Solid organizational skills with the ability to maintain records and prioritize multiple tasks.

Ability to work effectively in a fast-paced environment while maintaining a positive attitude.

Dependable attendance and willingness to support a short-term Contract assignment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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