Senior Account Manager, Commercial Lines

HUB International • Cincinnati, OH • 4h ago

POSITION SUMMARY:

HUB International is seeking to add a Senior Account Manager to their Commercial Lines team! The Senior Account Manager will provide professional and operational support to commercial lines clients and associates, with a focus on excellent customer service, teamwork and career development.

ABOUT HUB INTERNATIONAL:

HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

Competitive salaries and benefits offerings

Medical/dental/vision insurance and voluntary insurance options

Health Savings Account funding

401k matching program

Company paid Life and Short-Term Disability Plans

Supplemental Life and Long-Term Disability Options

Comprehensive Wellness Program

Paid Parental Leave

Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

Great work/life balance, because that's important for all of us!

Focus on creating a meaningful environment through employee engagement events

The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

Growth potential - HUB is constantly growing and so can your career!

A rewarding career that helps local businesses in the community

Strong community support and involvement through HUB Gives

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Communicate with associates, clients and carriers via phone and email to provide answers to questions or concerns relevant to commercial lines policies and products

Investigate and resolve issues in a timely and thorough manner seeking help from associates, carriers and other resources as needed

Document all communication and activity accurately and timely

Accurately review and compare carrier quote worksheets, terms and conditions

Coordinate policy expirations with associates to obtain and process renewal information

Create new and renewal certificates of insurance templates in CSR24, ensuring accuracy of policy detail and attachments

Process complex certificates of insurance and contract reviews

Process policies, cancellations, audits and endorsements

Prepare and update renewal proposals and summaries

Complete policy application details for newly bound policies into Epic

Quote, bind and issue flood policies and assist with flood renewals

Responsible for agency billing, including creating premium allocations & renewals and following up on cancellations and billing issues

Attend and participate in carrier and client meetings

Participate in applied user group online forums and education for latest trends in Epic and CSR24

Pursue and maintain professional insurance designations as recommended by HUB

Perform all other duties as assigned by Commercial Account Manager Supervisor and/or Commercial Lines Operations Manager

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

REQUIREMENTS:

5+ years of Commercial Insurance experience and knowledge of commercial insurance and products required

Ohio Property and Casualty license required

Professional designations are preferred

College degree preferred. High school diploma or equivalent is required

Strong understanding and comfort using Microsoft Office tools (Word, Excel, Outlook, PowerPoint)

Existing knowledge of Applied Epic is preferred

Proficient at navigating multiple carrier websites and online rating platforms

Strong customer service, organization and time management skills

Strong decision making and problem-solving skills

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program (https://hubinternational.jobs/e-verify/)

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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