Administrative Assistant

Robert Half • Bethlehem, PA • 2h ago

Description

Robert Half is partnering with a local healthcare organization to identify a reliable and detail-oriented Administrative Assistant to support daily administrative and intake operations within a fast-paced outpatient setting. This role is ideal for someone with healthcare clerical experience who enjoys patient interaction, multitasking, and contributing to a collaborative care environment.

Key Responsibilities

Answer and direct all incoming phone calls and greet visitors promptly and professionally.

Log into and manage the outpatient intake phone queue daily.

Provide clerical and administrative support to the Program Manager and clinical staff.

Serve as a frontline resource for individuals seeking or engaged in treatment, providing information and appropriate referrals.

Complete patient intakes both over the phone and in person.

Schedule assessments, send appointment reminders, and follow up with no-show patients.

Complete admissions by gathering required information, securing signed documentation, and accurately entering data into the EMR.

Verify patient insurance coverage and document all required eligibility and benefit information.

Educate patients on financial responsibilities, collect and record copayments, and assist with setting up payment plans.

Perform insurance benefit re-verifications twice monthly and maintain documentation.

Track patients with deductible or benefit renewals and notify patients and counselors accordingly.

Scan unfiled documents into the EMR and maintain accurate electronic records.

Adhere to all organizational policies and procedures and perform other related duties as assigned.

Requirements

Skills and Qualifications

Knowledge of substance use disorder and the population served preferred.

Excellent verbal, written, and interpersonal communication skills.

Strong customer service mindset with a compassionate and professional demeanor.

Exceptional organizational skills and attention to detail.

Ability to manage multiple priorities in a high-volume, fast-paced environment.

Proficient in Microsoft Office Suite and competent in using electronic medical records (EMR) systems.

Ability to operate multi-line phone systems and standard office equipment.

Ability to respond to audible emergency alarms and safety signals.

Apply today through Robert Half to be considered for this opportunity supporting meaningful work in a healthcare setting.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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