Operations Manager (Franchise)

Wyndham Hotels & Resorts • Puyallup, WA • 57min ago

The franchised Travelodge by Wyndham location in Puyallup, Washington is seeking a Operations Manager (Franchise) to join its team at the Basecamp Puyallup, A Travelodge by Wyndham?.

The Role

We are seeking a dedicated and experienced Operations Manager to oversee the daily operations of our hotel. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role is pivotal in ensuring that our guests have a memorable experience while maintaining high operational standards. The Operations Manager will collaborate with various departments to optimize performance, enhance guest relations, and drive revenue.

What you'll do

Manage daily hotel operations, ensuring smooth and efficient service delivery across all departments.

Lead and mentor staff, fostering a positive work environment that encourages teamwork and professional growth.

Oversee guest relations, addressing any concerns or feedback to enhance the overall guest experience.

Implement revenue management strategies to maximize profitability while maintaining guest satisfaction.

Collaborate with the Human Resources department on staff recruitment, training, and performance evaluations.

Ensure compliance with health and safety regulations, as well as hotel policies and procedures.

Analyze operational performance metrics and develop strategies for improvement.

Coordinate with marketing teams to promote hotel services and special offers.

You'll be successful if you have

Proven experience in hotel management or a similar role within the hospitality industry.

Strong leadership abilities with excellent interpersonal skills to effectively manage staff and engage with guests.

Exceptional customer service skills, with a focus on creating positive experiences for guests.

Knowledge of revenue management principles and practices to drive financial success.

Experience in human resources functions related to hiring, training, and employee development.

Multilingual capabilities are a plus, enhancing communication with diverse guests.

Strong organizational skills with the ability to multitask in a fast-paced environment.

A background in resort operations is advantageous for understanding unique guest needs.

Required Qualifications/Experience

Hotel Management Experience- 1 Year.

Wyndham Experience Preferred.

Benefits

We offer paid time off and holiday pay.

APPLY (kira@north40capital.com?subject=Operations%20Manager%20%28Franchise%29%20role%20%E2%80%93%20Puyallup%2C%20WA&body=I)

Brand: Travelodge by Wyndham

Location: Puyallup, Washington, United States, 98371

Employment Status: Full-time

Pay: $25 - $30 per hour

This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, "WHR") as a courtesy to an independently owned and operated hotel under one of WHR's hotel franchising subsidiaries ("WHR Subsidiaries") (WHR and WHR Subsidiaries collectively, the "WHR Entities"). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.

If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.

None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.

Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to: Mycareer@Wyndham.com with the job title and location to which you are applying, and we will do our best to assist.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee's application process.

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