United States
Secret
Fully remote
Information Technology
Overview
GovCIO is currently hiring for a SME System Administrator to support the design, development, and maintenance of mission-enabling applications for the U.S. Coast Guard. This is a remote position.
Responsibilities
As a System Administrator SME, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:
Provide high-level end-user support for USCG ServiceNow users, serving as a subject matter expert for platform functionality and troubleshooting.
Respond to and resolve customer-reported incidents within established SLA requirements to maintain operational readiness.
Follow up with users to ensure customer satisfaction and verify that technical solutions meet mission needs.
Collect and document requirements for enhancement requests, translating user feedback into actionable technical specifications for the development team.
Identify and document system defects, coordinating with engineering teams to prioritize and deploy fixes.
Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.
Minimize technical debt by applying ServiceNow best practices and platform governance to ensure "out-of-the-box" alignment.
Maintain cybersecurity compliance by managing ServiceNow configurations that conform to USCG system security requirements and federal data protection standards.
Provide technical insights regarding ServiceNow platform capabilities, governance models, and digital transformation strategies.
Qualifications
High School with 10+ years (or commensurate experience)
Required Skills & Experience
Demonstrated experience administering the ServiceNow platform in a large-scale enterprise environment.
Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.
Experience securing ServiceNow applications in accordance with USCG, DoD, DHS, or federal cybersecurity policies.
Proficiency in incident management, including tracking, documentation, and resolution within a formal ticketing system.
Strong communication skills with the ability to participate in technical discussions and translate requirements between stakeholders and engineering teams.
Ability to manage tasks in a fast-paced environment, focusing on platform scalability and operational readiness.
Clearance Required: Active Secret Clearance
Preferred Skills & Experience
Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs.
Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).
ServiceNow Certifications (e.g., Certified System Administrator).
Familiarity with enterprise IT governance and hybrid cloud integration.
Strong analytical, problem-solving, and continuous improvement mindset.
Posted Salary Range
USD $110,000.00 - USD $150,000.00 /Yr.
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
