Technical Support Engineer II

Rocket Software • San Juan, PR • 8h ago

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world class support to Rocket's customers and partners. The TSE will assist Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. This person will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions.

Job Duties and responsibilities

Identify and complete tasks in a fast-paced dynamic environment.

Effectively and efficiently work with customers and partners to resolve reported problems.

Tracking all customer contact within approved tracking systems.

Required Candidate Skills:

BS degree in Computer Science/Information Technology.

2+ years' experience working in an IBM z/OS environment as a Systems Programmer, DBA or Application Developer.

1+ years' experience working with 1 or more z/OS Database or application development platforms, such as CICS, IMS, ADABAS, IDMS or VSAM.

Experience with JCL, ISPF and SMP/E.

Excellent verbal and written communication skills.

Solid analytical and troubleshooting skills, specifically dealing with IBM z/OS and TCP/IP.

Strong customer service skills.

Excellent written and verbal communications skills.

Job Duties and responsibilities

Identify and complete tasks in a fast-paced dynamic environment.

Effectively and efficiently work with customers and partners to resolve reported problems.

Tracking all customer contact within approved tracking systems.

Required Candidate Skills:

BS degree in Computer Science/Information Technology.

2+ years' experience working in an IBM z/OS environment as a Systems Programmer, DBA or Application Developer.

1+ years' experience working with 1 or more z/OS Database or application development platforms, such as CICS, IMS, ADABAS, IDMS or VSAM.

Experience with JCL, ISPF and SMP/E.

Excellent verbal and written communication skills.

Solid analytical and troubleshooting skills, specifically dealing with IBM z/OS and TCP/IP.

Strong customer service skills.

Excellent written and verbal communications skills.

Desired Skills

Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.

Knowledge/experience with ODBC/JDBC.

Knowledge/experience of DB2 utilities and DB2 stored procedures.

Knowledge/experience of DB2 LUW.

Knowledge/experience with Visual Studio .NET.

Knowledge/experience in z/OS Cobol or Natural.

Knowledge/experience in Microsoft SQL Server or Oracle

Knowledge/experience working with RACF, ACF2 or Top Secret.

Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.

Knowledge/experience with the following is a plus: IBM InfoSphere Data Replication (Replication and CDC) or Rocket Data Replication and Sync/tcVision

Education Requirements:

BS degree in Computer Science/Information Technology.

LI-Remote

LI-JC1

Annual salary range for this position is between $57,500.00 - $77,625.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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