Retail Sales Associate

Old Navy • Holyoke, MA • 2h ago

Job highlights Identified by Google from the original job post
Qualifications Good communicator with the ability to utilize technology
effectively and engage with customers and your team to meet goals
Problem solver with a focus on continuous improvement, who is always
learning, open to feedback and takes action as required Able to handle
customer interactions and potential issues/concerns courteously and
professionally Use basic information-gathering skills to solve problems
Ability to learn procedural knowledge acquired through on- the-job
training Responsibilities In this role, you will engage and connect with
our customers by providing excellent customer service You will be an
expert in product and use this expertise to educate, inform, inspire and
outfit the customer You will offer information to the customer on
current merchandise assortment, store promotions and events, and execute
operational processes effectively and efficiently Your goal is to bring
our brand to life for our customers while building brand loyalty and
delivering with productivity All associates are expected to become
experts of the brand\'s selling behaviors, leveraging these behaviors
with every customer who walks through our doors and allowing us to
provide a premium customer experience Acknowledge and assist customers;
locate merchandise efficiently using various methods; answer questions
quickly and accurately Offer style and outfit suggestions to the
customer, utilizing mannequins and displays for inspiration Promote
loyalty by educating customers about our loyalty programs Leverage omni
channel offerings to deliver a frictionless customer experience Support
sales floor, fitting room, check out, and back of house processes, as
required Courteous and responsive to internal/external request Exchange
and verifies job related information to provide support Job description
About the Role In this role, you will engage and connect with our
customers by providing excellent customer service. You will be an expert
in product and use this expertise to educate, inform, inspire and outfit
the customer. You will offer information to the customer on current
merchandise assortment, store promotions and events, and execute
operational processes effectively and efficiently. Your goal is to bring
our brand to life for our customers while building brand loyalty and
delivering with productivity. What You\'ll Do ? All associates are
expected to become experts of the brand\'s selling behaviors, leveraging
these behaviors with every customer who walks through our doors and
allowing us to provide a premium customer experience. ? Acknowledge and
assist customers; locate merchandise efficiently using various methods;
answer questions quickly and accurately ? Offer style and outfit
suggestions to the customer, utilizing mannequins and displays for
inspiration ? Promote loyalty by educating customers about our loyalty
programs ? Leverage omni channel offerings to deliver a frictionless
customer experience ? Support sales floor, fitting room, check out, and
back of house processes, as required ? Courteous and responsive to
internal/external request ? Exchange and verifies job related
information to provide support Who You Are ? Good communicator with the
ability to utilize technology effectively and engage with customers and
your team to meet goals ? Problem solver with a focus on continuous
improvement, who is always learning, open to feedback and takes action
as required ? Able to handle customer interactions and potential
issues/concerns courteously and professionally ? Use basic
information-gathering skills to solve problems ? Ability to learn
procedural knowledge acquired through on- the-job training

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