Global Customer Quality Assurance Team Leader for HD Segment - Huntsville, AL or Wixom, MI

ECMS - BASF Environmental Catalyst and Metal Solutions Division • Wixom, MI • 3h ago

Wixom, MI, US, 48393Huntsville, AL, US, 35824

Leveraging its deep expertise as the global leader in catalysis and precious metals, BASF Environmental Catalyst and Metal Solutions (ECMS) serves customers in many industries including automotive, aerospace, indoor air quality, semiconductors and hydrogen economy, and provides full loop services with its precious metals trading and recycling offering. With a focus on circular solutions and sustainability, ECMS is committed to helping our customers create a cleaner, more sustainable world. Protecting our elements of life is our purpose and this inspires us to ever-new solutions.

ECMS operates globally in 15 countries with approximately 20 production sites and over 4,000 employees.

As the Global Customer Quality Assurance Team Leader for HD Segment, you will LEAD by........

This position?plays the key role of interacting with site operational leadership, commercial account managers, and external customer contacts, on the global level within a HD Segment, to negotiate customer specifications in alignment with BASF ECMS's capabilities. This position also manages customer quality expectations on a constant basis.

In this role you will be directly responsible for global quality topics for Caterpillar and Safety Power in addition to leading a global team of 4 quality engineers. This role will report to the newly created VP, Global Heavy Duty Segment. The Team Leader of Global Customer Quality Assurance (GCQA) is expected to work closely with the commercial teams to develop our customer support strategies and implement appropriate resource allocations.

The Team Leader of Global Customer Quality Assurance will ensure that GCQA Engineers are appropriately applying agreed upon customer specific requirements, while aligning with internal stakeholders. In this role the leader will build deep relationships with customers. They will coach and develop other engineers in specification negotiation, customer support, and identifying quality issues and bringing acceptable resolutions to our customers. Finally, they will strive to improve overall product quality and effectiveness of the ECMS - Mobile Emissions quality systems.

In this role you will be responsible for

Leading the global Heavy Duty GCQA engineering team.? This includes coaching and development of your 4 direct reports (working across multiple locations and regions).

Proactively identify opportunities with customers and GKAMs to determine how we can increase profitability through quality measures.

Ensuring the organization understands and meets customer specific requirements outlined in IATF 16949 and VDA industry quality requirements.

Help drive best practices across customer teams and GCQA engineers with respect to specification setting, and preferred standard offerings.

Supporting the other Heavy Duty GCQAs if escalations require leadership interaction.

Ensuring continuous customer satisfaction with monitoring and setting appropriate targets for several Key Performance Indicators, e.g. Customer Complaints, Scorecards, Part per Million reject, etc.

Your elements for success......

Bachelor's Degree?in chemistry, engineering, or quality management required

6+ years related experience in quality, research, or engineering required

Prior experience working in a large complex matrix organization required

Customer?interaction experience and relationship building skills required

Advanced communication, influencing, and negotiation skills required

3+ years of experience leading teams required

Project management skills required

Analytical and problem-solving skills required

Familiarity with quality systems such as ISO 9001, TS16949, AS9100?and?Root Cause Analysis required

Familiar with Automotive tools: FMEA, PPAP, APQP, SPC required

Working knowledge of statistical process control through Six Sigma or similar processes required

Self-directed with the ability to operate independently with minimal supervision required

Solid computer skills with ability to learn new operating systems required

Willing and able to travel overnight up to 30% of the time required

3 years of related experience working in the automotive or aviation industries preferred

Prior experience working in customer quality preferred

Prior experience working globally preferred

TS / AS Auditor Certifications preferred

ASQ certification in Quality, Engineering, and Auditing preferred

Prior experience working with FMEA preferred

Basic knowledge in catalyst coatings preferred

You @ BASF ECMS

At BASF ECMS you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life.

Flexible Work Arrangements whenever possible

Retirement Benefits with company contributions

Competitive Medical and Dental Plan Options

Disability and Life Insurance Programs

Wellness Programs

Maternity/Paternity Leave, Infertility & Adoption reimbursement

Mentoring & Development Programs

Employee Discounts

Pet insurance

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