DESCRIPTION
The Part-time Google Sales Associate will be expected to have a deep knowledge of the brands products and services in order to effectively empower the consumer using device and product discovery in the Google Store. They will be goal-driven and create a radically helpful consumer experience that promotes excitement around the brands ownership, by being the experts of the brands devices, software, and third party products and services in the brands Better Together ecosystem.
Pay Range: $22.00 - $26.00 per hour
RESPONSIBILITIES
Wednesday-Sunday open availability preferred
Meet and greet customers at entrance, listen to needs/interests and direct them appropriately
Build trust and authentic relationships with customers.
Educate visitors on features, functionality, and technical aspects of products.
Listen, acknowledge, and provide product solutions attributed to customer personal needs.
Be an expert in payment solutions and product onboarding including device switching.
Participate in an environment of collaboration and support through personal accountability and effective communication with supervisors and peers.
Responsible for maintaining visual and inventory integrity of store displays.
Evangelize the brands products and services.
Lead engaging Community education programming and workshops.
Expected to drive a memorable and interactive consumer experience by promoting the newest brands mobile devices, phones, tablets, wearables and other electronics or products
Lead the way in delivering a transformational experiences by helping consumers discover how the brands products can enrich their lives, recommending product and service solutions to fit their personal, work, and school needs
Contribute to culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the The brands center of excellence
Guide consumers of varying experience levels to try out the brands devices and technology products in ways that engage and entertain them personally
Handle multiple consumers and tasks while maintaining composure and courteous customer service
Assist (but don't push) consumers to sign up for and fully utilize the brands products, with each interaction providing a personal moment of delight
Work closely with all the brands and agency management, as well as peers within the space, to build and maintain strong relationships, while providing the absolute best consumer experience
Passionately engage consumers by showcasing key features and benefits, selling products, assisting with devices, products, and troubleshooting issues
Serve as the brands advocate, building brand awareness and presence through consumer interactions at events ranging in scale
Stay up to date on the brand and competitive technology, integrating it whenever possible to earn our customers' trust
Maintain working knowledge of policies and procedures to ensure presentation standards are upheld and company assets protected
Proven ability to work independently and in a team environment
Other duties as assigned
QUALIFICATIONS
High School diploma or equivalent plus 2+ years of retail experience
Display effective communication and presentation skills, for one-on-one or group interactions, with an ability to capture attention of an audience
Ability to demonstrate effective decision-making skills, the ability to reason and take action in resolving problems while exhibiting professional sound judgment
Friendly and helpful, engaging in casual conversation with the consumer
Ability to understand and define the consumer specific needs and interests
Ability to promote excitement around the brands ownership, building consumer loyalty
Maintain knowledge of all the brands products in order to be a subject matter expert onsite - complete required training on current and upcoming products
Ensure all designated KPIs are met or exceeded, including product training requirements
Exhibit professional behaviors in daily interactions with consumers, peers, and management
Energetic and enthusiastic attitude and friendly, positive interpersonal communication skills
Ability to setup consumers' device based on their individual usage needs and interests
Ability to troubleshoot and resolve issues with consumer device software, features and functionality, with appropriate needs-assessment, listening skills and patience.
Ability to work 20 hours per week or more. Flexible to work any day of the week on a two-week rotating schedule. Occasionally work additional hours beyond normal schedule during peak workload demands.
ABOUT US
Typically, a mosaic is where all the pieces fit together nicely. That's not us. This Mosaic is where every piece stands out. That's because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.
As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn't just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we've spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.
From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it's a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what's next.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
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DiscoverYourPath
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Sales Support
Position Type: Part time
Business Unit: Marketing
Salary Range: $22.00 - $26.00
Company: Mosaic Sales Solutions US Operating Co, LLC
Req ID: 26674
Employer Description: US\MOSAIC\EMP_DESC
