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Employment Services Manager
Salary
$91,761.00 - $142,914.00 Annually
Location
Baltimore City
Job Type
Full Time
Job Number
0886-MTA-EMPSERMA-04/26-MA
Department
Maryland Transit Administration
Opening Date
04/24/2026
Closing Date
5/8/2026 11:59 PM Eastern
Description
Benefits
Questions
Description
MARYLAND TRANSIT ADMINISTRATION
Employment Services Manager (Administrator VI) (0886)
Executive Service
This position serves at the pleasure of the appointing authority!
Open to all qualified applicants!
Are you seeking a job where your work is rewarding and provides excellent benefits? The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team!
T he Maryland Transit Administration (MTA) is seeking a dynamic and operationally strong Employment Services Manager to lead and modernize employee lifecycle transaction services. This role is responsible for managing the end-to-end execution of employee lifecycle transactions-from hire to separation-ensuring accuracy, timeliness, compliance, and an exceptional customer experience for employees and managers. The Employment Services Manager plays a critical leadership role in transitioning HR from a transactional model to a high-performing, standardized, and customer-focused operation, aligned with MTA's mission to deliver safe, reliable, and efficient transportation services. This position directly supervises a team of four (4) Employment Services Analysts and one (1) HRIS Program Lead, ensuring alignment between transaction processing and HRIS functionality, data integrity, and system-supported workflows.
Key Responsibilities:
Employee Lifecycle Transaction Management
Oversee all HR transactions including:
New hires, promotions, transfers, reclassifications
Salary actions and compensation changes
Separations, retirements, and status changes
Ensure transactions are processed accurately, timely, and in compliance with State of Maryland and MDOT policies
Establish and enforce standardized workflows, toolkits, and SLAs for all lifecycle transactions
HRIS & Data Integrity Oversight
Supervise and partner with the HRIS Program Lead to ensure:
Accurate data entry and system integrity
Alignment between transactions and system workflows
Support for audits, reporting, and data validation
Serve as the operational bridge between Employment Services and HRIS to ensure transactions are properly reflected in system outputs
Monitor and resolve transaction errors, discrepancies, and system-related issues
Customer Service & HR Experience
Drive a customer-centric service model for HR transactions:
Address escalations related to transaction delays, errors, or service concerns
Support HR's rebranding as a trusted, responsive business partner
Compliance, Audit & Risk Management
Ensure all employment transactions meet:
State and federal regulations
MDOT and MTA policies
Audit requirements (e.g., personnel records, approvals, documentation)
Partner with internal and external auditors as needed
Implement controls to reduce risk and improve accountability
Team Leadership & Development
Lead, supervise, and develop members of the Employment Services team
Provide coaching, performance management, and development to build a high-performing team
Process Improvement & Transformation
Identify inefficiencies and implement improvements in HR transaction workflows
Support automation initiatives (e.g., personnel transaction forms)
Track and report on key metrics:
Transaction turnaround time
Error rates
Customer satisfaction
Reporting & Workforce Analytics
Develop and present regular reports and briefings on HR transactions and HRIS-related data
Analyze and communicate:
Trends and patterns in workforce transactions
Processing timelines and service level performance
Data integrity issues and system discrepancies
Operational risks and areas requiring leadership attention
Translate complex HRIS and transactional data into clear, actionable insights to support decision-making
Partner with stakeholders to align workforce data with organizational priorities and staffing strategies
Preferred Qualifications:
Bachelor's degree in human resources, or related field
Minimum 5-7 years of progressive HR experience, with direct experience in:
HR operations or employment services
Employee lifecycle transactions
Human Resources Information Systems (HRIS)
At least 2 years of supervisory experience
Experience in public sector or unionized environments
Demonstrated experience leading process standardization or HR transformation initiatives
Location: Baltimore City, MD
Qualifications
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six (6) years of progressive HR experience, with direct experience in: HR operations or employment services, employee lifecycle transactions, human Resources Information Systems (HRIS). *Two (2) years of supervisory experience.
*Selective Qualification recruitments are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skill, or ability). No substitution is allowed for a selective qualification.
Notes:
Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
Candidates may substitute the possession of a Master's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher-ranking commissioned officer on a year-for-year basis for the required experience.
Licenses & Certifications
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
Additional Information
Employees should adhere to all safety rules, policies, regulations, and personal protective equipment requirements to support a safe and healthy working environment. Employees may attend and participate in safety meetings and should report hazards, unsafe acts, near misses, injuries, and accidents immediately to the Office of Safety and supervision.
To support a safe and healthy work environment, employees must refrain from willful violations of safety rules and procedures, reckless and negligent behavior, involvement in criminal activities, and the misuse of drugs or alcohol. Failure to adhere to this requirement may be subject to disciplinary action up to and including termination. May only perform work for which they have the appropriate safety training.
To Apply:
You must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority.
Selected candidates may be subject to background and reference checks.
Note:
Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing. It is highly recommended that applications be completed and submitted online by registering at www.mdot.maryland.gov/employment. Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.
Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: International Credential Evaluation (WES), https://www.wes.org/ .
Reasonable accommodation for persons with disabilities will be provided as requested.
The Maryland Department of Transportation is not sponsoring new employees in application of the H-18 Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.
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WE ARE AN EQUAL OPPORTUNITY EMPLOYER
MTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation, or any other protected status.
Issue Date: 04/24/2026
Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:
https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152
Don't miss out on a great opportunity for a challenging career along with fabulous benefits!
*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.
01
Describe your experience managing HR transactions.
02
How have you standardized HR processes?
03
How do you balance customer service and compliance?
Required Question
Employer
Maryland Department of Transportation
Address
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Phone
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Website
http://www.mdot.maryland.gov
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