Card Services Specialist

Equity Bank • Wichita, KS • 1d ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13555141

Position: Card Services Specialist

Department: Card Services

Location: Wichita, KS (On-Site)

Job Type: Full-Time/Hourly

Jump start your career atEquity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you\'ll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. AtEquity Bankwell help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

Responsibilities and Expectations

Responsible for processing new Debit and Credit Card orders, card

maintenance, review and process weekly and monthly card reports

Responsible for receiving, preparing, processing and posting all

credit card applications and increase requests ensuring all information is complete, accurate, and posted in a timely manner in compliance with established policies and procedures

Responsible for responding to and resolving internal and external

customer inquiries regarding debit and credit card accounts in a friendly, professional and prompt manner

Responsible for processing payments, adjustments, return mail,

balance transfers and other maintenance for credit cards

Identify and report fraudulent transactions to MasterCard and

networks, as appropriate

Researches, evaluates, and recommends new procedures for the

efficient and effective operation of the debit and credit card program. Works closely with MasterCard and vendors

Stays up to date with fraud trends that may be taking place with

debit and credit cards and escalates any noted trends to management as soon as possible. Maintains a working knowledge of all required card security features

Assists with research of potential bin or card level breaches or

fraud to ensure that the bank can take appropriate action when needed to limit losses and ensure a high level of customer satisfaction

Reviews and posts entries for Credit Card settlement daily

Update Policy and Procedure on a regular basis to maintain current

documents at all times

Responsible for processing Debit and Credit Card disputes according

to Reg E

Actively cross trains with other members of the department to ensure

that all duties of the department can be performed in the absence of one or more team members

Expectations

Must be organized and display attention to details

Ability to self-motivate and prioritize tasks

Self-starter who has the ability to work independently as well as in

a team environment

Ability to communicate clearly verbally and in writing

Ability to learn and comprehend new system processes

Strong time management skills

Required Skills & Education

Requirements

High School diploma or equivalent

3-5 years experience at a financial institution in a position

responsible for Debit and Credit Card accounts

Proficient in Microsoft Office Products.

Proficient in 10 key

Bachelors Degree

Experience with FIS Debit and Credit Card platform

Who We Are

Equity Bank, a full-service, \$8 billion community bank, is based in Wichita, Kansas, with over 85 bank offices throughout Kansas, Missouri, Arkansas, Nebraska, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. Were searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

Whats in it for you?

We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support th

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