Field Service Manager, General Industries

NIDEC MOTOR CORPORATION • Independence, OH • 2h ago

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

Job Description

SUMMARY OF ROLE

The Field Service Manager provides Field Service Technicians and Engineers with training opportunities, manages schedules, follows up on open service & support cases, and directly fulfills commissioning, field service and preventative maintenance obligations. The Field Service Manager will be responsible for overseeing the post-installation responsibilities and service work for the Low & Medium Voltage Power Systems installed base, as it relates to performance and system uptime with the support of associated Service and Nidec Conversion Engineering departments.

The Field Service Manager is responsible for providing, directly and through the Field Service Technicians/Engineers, comprehensive technical support to our clients and ensuring that our products and systems are running reliably. This role requires excellent communication and problem-solving skills, as well as a deep understanding of low and medium voltage drive systems.

PRINCIPLE JOB RESPONSIBILITIES

Install, configure, commission and troubleshoot our products and systems on-site or remotely

Perform regular preventive and corrective maintenance and upgrades on our products and systems

Respond to customer inquiries and provide technical support via phone, email, or in-person

Manage a team of Service Technicians/Engineers, set schedules and priorities to serve customers within the Americas

Be ready to travel in respective region with minimal notice; Travel loading 50%-70%

Collaborate with Sales and Engineering teams to identify and resolve customer issues

Maintain high levels of communication and feedback within the service organization; prepare/review daily updates of work completed, problems identified, and future timelines

Exercise discretion and independent judgment while overseeing the field service team's work

Evaluate the work of Service Technicians/Engineers to provide both periodic performance reviews

Provide necessary "On-boarding" and coordinate the training plans for the Field Service Technicians/Engineers

Work with other departments to ensure effective processes are in place

Responsible for the day to day operation. Including acting on actual events, arranging resources and monitoring the progress of work-in-process

Responsible, together with Service Director, for the creation, delivery and productivity of the field service team.

REQUIRED QUALIFICATIONS AND EXPERIENCE

Education, Experience, & Qualifications

10+ years of experience

Associates Degree required, Bachelor's degree preferred

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