About the Role: The Director of Operational Performance serves as a key member of the Operational Performance Team, responsible for driving operational excellence, contract compliance, and financial performance across assigned operating locations.
This role partners closely with field leadership and corporate stakeholders to analyze performance data, identify improvement opportunities, and implement actionable strategies that improve financial and operational outcomes. The Director also serves as a cross-functional project leader and internal consultant, supporting enterprise initiatives focused on standardization, Lean process improvement, and performance optimization.
We offer a competitive compensation and benefits package including:
(Benefits may vary depending on location policy.)
Vacation: minimum of two (2) weeks
-Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Salary range $104,000-$130,000 annually.
Key Responsibilities
Responsibilities:
Operational & Financial Performance Management
Analyze operational, financial, and KPI data to assess performance across assigned locations
Evaluate P&L performance, cost drivers, and operational trends to identify risks and opportunities
Develop actionable insights and recommendations tied to measurable financial and operational outcomes
Monitor performance against contractual obligations, service level agreements, and company standards
Performance Improvement & Strategy Execution
Lead development of structured action plans to improve operational and financial performance
Partner with field leadership to implement improvement initiatives and track progress
Identify enterprise-wide trends and recommend scalable solutions to improve efficiency and consistency
Support Lean and continuous improvement initiatives across operations
Project & Change Management
Lead and manage multiple concurrent operational and performance improvement projects
Coordinate cross-functional stakeholders to ensure timely execution of initiatives
Define project timelines, KPIs, deliverables, and success metrics
Drive accountability across teams to ensure successful implementation of improvement plans
Field Support & Training
Serve as a liaison between corporate performance teams and field operations
Conduct on-site and remote operational reviews to assess performance and compliance
Train operational leaders and staff on performance tools, reporting systems, and best practices
Support adoption of the Transdev Operations Management (TOM) system and Performance Management Model (PMM)
Data, Reporting & Insights
Utilize Power BI, Excel, and other reporting tools to analyze and visualize operational performance
Export and interpret data sets (including CSV-based reporting) to support analysis and decision-making
Present findings and recommendations to leadership in a clear, actionable format
Qualifications:
Required Qualifications
Bachelor's degree in Business, Finance, Operations, or related field
3+ years of experience in business analysis, financial analysis, operations, or transportation/field operations
Experience working with KPIs, financial performance metrics, and operational reporting
Strong proficiency in Microsoft Excel and Power BI
Preferred Experience
Experience in transportation, logistics, or multi-site operational environments
Lean, Six Sigma, or continuous improvement experience
Project management experience in a cross-functional environment
Experience working with P&L ownership or financial accountability
Skills for Success
Strong analytical and problem-solving abilities with a focus on practical solutions
Ability to influence and collaborate across field and corporate teams
Excellent communication and presentation skills (written and verbal)
Strong organizational skills with the ability to manage multiple priorities
Ability to work independently in a fast-paced, matrixed environment
Comfortable translating data into clear business recommendations
This position will require the ability to travel to corporate and various field locations (40%) mostly domestic but occasional international travel may be required.
Physical Requirements
Must be able to work shifts or flexible work schedules as needed. Non-standard work hours and weekends expected as necessary to support the activities of the business.
Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.
Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: General Managers / Asst General Managers / Ops Managers
Job Type: Full Time
Req ID: 7978
Pay Group: NF2
Cost Center: 818
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
