Customer Service Representative

Adecco US, Inc. • Fort Worth, TX • 4h ago

Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Fort Worth, TX!

Pay rate: $20/hr

Shift availability: Mon - Sat, must be available between 8a-7p CT (remotely) (May have to go to office 3-4 times a year)

For instant consideration for this role, click on Apply Now

As a customer service specialist, you will be the first point of contact for customers experiencing technical issues with pharmacy claims. You will provide exceptional customer service via phone, and email.

Our ideal candidate must have/must be able to:

Respond to inbound customer inquiries via phone, and email regarding e-vouchers, denial conversion or any other issues related to a Rx claim.

Accurately document each customer interaction, including the issue, actions taken, and resolution in the case management system.

Follow up with customers on unresolved issues to ensure timely resolution and customer satisfaction.

Collaborate with internal teams to escalate complex issues when necessary.

Maintain up-to-date knowledge of CMM services, updates, and known issues.

Education/Certification Requirements:

High School Diploma or GED

Experience requirements:

High volume call center experience

Salesforce experience

Strong communication skills

Ability to use various systems and multitask

As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Customer Service Representative in Fort Worth, TX (remote), please APPLY NOW for instant consideration!

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

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