Information Technology Technician (Local Government) - Delaware County Area Aging on Agency
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Information Technology Technician (Local Government) - Delaware County Area Aging on Agency
Salary
$49,803.00 - $59,767.50 Annually
Location
Delaware County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-48073-L0438
Department
Local Government
Division
AN Delaware Co Aaa
Opening Date
04/24/2026
Closing Date
5/7/2026 11:59 PM Eastern
Job Code
L0438
Position Number
80000442
Union
Non-Union
Bargaining Unit
LG
Pay Group
LG
Bureau / Division Code
88101123
Bureau / Division
Delaware County Area Aging on Agency
Worksite Address
1501 Chester Pike, Suite 250
City
Eddystone, Pennsylvania
Zip Code
19022
Contact Name
Kate Morgan
Contact Phone
610.477.3032
Contact Email
morgank@co.delaware.pa.us
Description
Benefits
Questions
THE POSITION
This Information Technology Technician role with the Delaware County Area Agency on Aging is a great chance to make a real impact each day! With our IT team, you will support the technology needs of agency staff, volunteers, and others who serve our community by helping senior citizens maintain their independence and dignity. If you are someone who enjoys problem solving and helping others while working with technology, we invite you to apply!
DESCRIPTION OF WORK
As an Information Technology Technician, you will support the technology needs of staff, volunteers, and contracted providers while ensuring that systems run smoothly across the agency. Work involves a mix of hardware support, software maintenance, and daily troubleshooting. Your duties will include:
Technical Support:Provide hands-on IT support to employees, volunteers, and providers across the agency
Account Management:Create and maintain user accounts and permissions in county approved systems
Device Maintenance:Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices
Software Support:Apply updates, manage applications, and ensure systems follow county standards
Network Tasks:Monitor performance and address basic connectivity or access issues
Documentation Work:Ensure reporting, data management, and IT documentation are accurate and complete
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, after six months and depending on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Eddystone. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
An associate's degree in any information technology field;or
Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance;or
An equivalent combination of experience and training.
Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency Guidelines.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?
Yes
No
02
How many years of experience do you possess providing information technology support services involving hardware and software installation, operation, and maintenance?
2 or more years
1 to less than 2 years
Less than 1 year
No Experience
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
04
Do you possess a conferred associate's degree or higher, or are you within 3 months of obtaining a conferred associate's degree, in any information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
05
Do you possess college level education in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
06
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
07
WORK BEHAVIOR 1 - TECHNICAL ASSISTANCE
Receives calls from users requiring technical assistance. Resets passwords and unlocks user accounts. Troubleshoots and resolves general user issues. Follows up with users to ensure their needs have been met. Works with other information technology areas to isolate and identify the cause of problems related to user issues. Escalates more complex issues to a higher-level technician for resolution.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience identifying and troubleshooting user issues. I was responsible for analyzing user information to determine the cause of the issue and how to resolve it.
B. I have experience identifying and troubleshooting user issues. I used pre-established help desk scripts or scenarios to guide the troubleshooting process.
C. I have successfully completed college-level coursework related to computer troubleshooting.
D. I have NO experience or coursework related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience identifying and troubleshooting user issues.
Your level of responsibility.
09
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
10
WORK BEHAVIOR 2 - WRITTEN COMMUNICATION
Prepares written, technical, or narrative documents such as incident reports, testing script materials, and user acceptance documents and plans. Maintains call logs and identifies and reports recurring system issue patterns. Compiles, organizes, and tracks data variables regarding each request for system review, analysis, and remediation.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience preparing written, technical, or narrative documents such as status reports and test script materials. I was responsible for the final document that conveyed customized information to the intended recipients.
B. I have experience preparing written, technical, or narrative documents such as status report and test script materials. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
D. I have NO experience or coursework related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience preparing written, technical, or narrative documents such as status reports and test script materials.
Your level of responsibility.
12
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
13
WORK BEHAVIOR 3 - NETWORK INSTALLATION
Installs physical network services, including racking and cabling the servers and labeling and documenting equipment for inventory purposes. Sets up shared resources on the network such as printers and access to file servers.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience installing physical network services. I was responsible for setting up shared resources on networks such as printers and access to file servers.
B. I have experience setting up shared resources on networks such as printers and access to file servers; however, someone else was responsible for installing the physical network services.
C. I have successfully completed college-level coursework related to computer networks or installing network devices.
D. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to network installation.
Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
16
WORK BEHAVIOR 4 - NETWORK MONITORING AND TESTING
Monitors network and reports any issues to higher-level specialists. Performs hardware and software diagnostics to isolate and correct system issues. Executes test plans for new systems and analyzes outputs to ensure compatibility before implementation.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience monitoring and evaluating network performance. I was responsible for performing hardware and software diagnostics to isolate and correct system issues.
B. I have experience monitoring and evaluating network performance. I was responsible for performing hardware and software diagnostics; however, someone else corrected system issues using the data I provided.
C. I have successfully completed college-level coursework related to network monitoring or network management.
D. I have NO experience or coursework related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience monitoring and evaluating network performance.
Your experience performing hardware and software diagnostics
Your level of responsibility.
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
19
WORK BEHAVIOR 5 - PERSONAL COMPUTER/USER SET UP AND MAINTENANCE
Installs and configures hardware and software on new workstations and deploys updates to current workstations. Ensures hardware and software are in working order and recommends or performs minor adjustments and repairs.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience installing and configuring hardware and software for workstations. I was responsible for performing minor adjustments and repairs as needed.
B. I have experience installing and configuring hardware and software for workstations. Someone else was responsible for making minor adjustments and repairs.
C. I have successfully completed college-level coursework related to computer networking basics.
D. I have NO experience or coursework related to this work behavior.
20
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience installing and configuring hardware and software for workstations.
Your level of responsibility.
21
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
