IT Technical Account Manager

Regis HR Group • Jacksonville, FL • 4h ago

We are seeking a Technical Account Manager (TAM) to serve as the primary point of contact for our clients across the Jacksonville market. This role blends client relationship management, technical advisory, and revenue growth, making it ideal for someone who can speak both business and technology fluently.

As a TAM, you will own a portfolio of client accounts and act as their trusted advisor, ensuring their IT environment is secure, optimized, and aligned with their business goals. You will work closely with engineering, leadership, and clients to deliver strategic guidance, oversee service delivery, and identify opportunities to enhance the client's technology stack.

This is a full-time hybrid role based in Jacksonville, FL, with a mix of on-site client visits, office collaboration, and remote work flexibility.

Key Responsibilities:

Client Relationship & Strategy

Serve as the primary point of contact for assigned clients

Build strong, long-term relationships with business stakeholders and decision-makers

Lead monthly/quarterly business reviews (QBRs) to present performance, risks, and strategic recommendations

Translate technical concepts into clear business outcomes and ROI

Technical Advisory & Oversight

Develop a deep understanding of each client's IT environment, including Microsoft 365, Azure, networking, and security stack

Provide proactive recommendations to improve security posture, performance, and scalability

Partner with internal engineering teams to ensure successful delivery of projects and support services

Act as an escalation point for complex technical issues and client concerns

Service Delivery & Operations

Monitor account health, including ticket trends, SLA performance, and recurring issues

Ensure clients are receiving consistent, high-quality service aligned with contractual commitments

Identify gaps in service delivery and drive continuous improvement

Growth & Revenue Expansion

Identify and develop upsell and cross-sell opportunities (e.g., cybersecurity, cloud, compliance, backup, ITDR)

Present solutions aligned to client risk, compliance requirements, and business objectives

Collaborate with sales and leadership on proposals, SOWs, and account expansion strategy

Project Coordination

Assist in planning and coordinating client projects, including migrations, upgrades, and security initiatives

Ensure clear communication of timelines, expectations, and outcomes

Keep stakeholders informed throughout project lifecycles

Qualifications:

Required

3+ years of experience in account management, technical account management, or MSP environments

Strong background in technical support and troubleshooting (Microsoft 365, networking, endpoints, security)

Proven ability to manage multiple client relationships simultaneously

Experience identifying and closing technology-driven sales opportunities

Excellent communication skills with the ability to engage both technical and non-technical audiences

Highly organized with strong project management and prioritization skills

Ability to work independently in a hybrid/remote environment

Preferred

Experience working within a Managed Services Provider (MSP)

Familiarity with tools such as RMM, PSA systems (e.g., Ninja, Halo), and ticketing platforms

Knowledge of cybersecurity frameworks (CIS, NIST) and best practices

Bachelor's degree in Computer Science, Information Technology, or related field

Certifications (Preferred but not Required)

Microsoft certifications (e.g., Modern Desktop, Azure, Security)

CompTIA A+, Network+, or Security

ITIL or similar service management certifications

Note: This description indicates, in general terms, the @type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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