Our Client, a Medical Center company, is looking for a Ro Medical Assistant I for their Boston, MA location. Responsibilities:
Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care.
Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.
Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families.
Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well as communicates status of delegated task completion and outcome of patient data findings.
Maintains timely ongoing verbal communication.
Monitors patient flow including waiting room activity and communicating wait time updates to patients.
Informs nursing staff, technical staff and/or supervisor of arrival of patients.
Conducts pre-visit chart review and preparations for upcoming visits, including:
Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift).
Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols.
Greets patient in waiting room and escorts to exam room.
Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy.
Assists with intake process in the following areas as determined by departmental needs: Checks two patients identifiers
Accurately collects and documents in the medial records vital signs, chief complaint/reason for visit, and medical/family/social history.
Enter allergies and smoking status.
Documents current medications and prescriptions that need to be renewed.
Obtains immunization records/history, and enters findings into patient medical record Instructs patient on how to prepare for the provider (assisting as necessary).
Anticipates/sets up special equipment and/or supplies needed for visit.
Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record.
Arranges refills information for provider approval.
Downloads glucometer and other device data for provider review.
Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature ).
Complies with department documentation standards to ensure a complete and accurate patient record.
Update patient pharmacy information.
Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions.
Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician.
Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to:
Cast/splint care Guaiac.
Blood sugar and acetone, urine pH Glucose finger stick.
Application of external monitors.
GU irrigation set up.
Routine EKGs.
Hearing Test POCT (i.e. glucometer, pregnancy test, etc.)
Peak flow.
Visual acuity.
Vital signs.
Oxygen saturation by pulse oximeter.
Personal patient glucometer downloads.
Leg/girth measurements.
Biopsy set up.
Procedure tray set up.
Urine culture prep.
Simple dressing changes eg.
DSD.
Suture removal.
Specimen Collection.
Phlebotomy.
Provides basic skin care, including but not limited to:
Application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps. Redundant to Q above Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations. Must arrange for Registered Nurse to be present for wound assessment with each dressing change.
Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedure (e.g. sterile biopsy).
Draping and prepping patient under the direction of the licensed nurse or provider, including but not limited to:
Endometrial biopsy, IUD insertion and removal. Pelvic exam Incision and drainage Punch biopsy.
Colonoscopy Suprapubic tube changes.
Provides basic patient equipment care including but not limited to:
Changing hearing aid batteries, applying splints/prostheses, etc.
Helps to complete patient visit:
Print disposition forms and patient education materials.
Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee.
Strictly adheres to isolation procedures as initiated by licensed personnel.
Performs initial cleaning/decontamination of equipment/materials and instruments.
Checks inventories, and restocks, replaces, assembles patient equipment and supplies.
Utilize the care team's population health management registry or other applicable database for preventative care outreach, including Review of patient data Reminding patients of test/screening needs (i.e. by phone, letter) Prints and displays care team registry data or other applicable database data.
Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee.
Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment.
Prepares supply order form.
Understand, respect and demonstrate patient confidentiality in all endeavors Performs other duties as needed.
Requirements:
HS diploma or GED plus at least one of the following:
Successful completion of a medical assistant program (CCMA, RMA, or CMA).
Requires at least 3 years of previous work experience.
Experience in clinical setting.
Ability to effectively speak, read, and write English.
Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc.
Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
Organizational skills to set priorities and efficiently complete assigned work.
Ability to accurately interpret and utilize basic medical terminology and abbreviations.
Ability to work independently and to make decisions based on department policies and established procedures.
Basic computer proficiency is inclusive of ability to access, enter, and interpret computerized data/information.
Must be able to maintain strict protocols of all confidential or sensitive information.
In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting.
Education - High School
References
Skills Checklist
Submission Packet
Work Experience
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.
