Advisor, Enterprise Clinical Performance and Operations - Cigna Healthcare - Remote

The Cigna Group • Harrisburg, PA • 8h ago

Job Summary

The Advisor, Enterprise Clinical Performance and Operations serves as a critical program execution partner to the Enterprise Clinical Strategy and Operations team, translating top priorities into coordinated plans, clear governance, and measurable results. The role enables end-to-end delivery of enterprise clinical initiatives-building integrated project roadmaps and dashboards, proactively managing risks and dependencies, and producing executive-ready updates that enable timely decisions. Operating comfortably at an dynamic pace, the Advisor also supports leadership routines and cross-functional communications to strengthen alignment and accelerate stakeholder adoption.

Key Responsibilities

Program Coordination and Management

Own end-to-end tracking and support delivery of various clinical program initiatives, managing scope, schedule, dependencies, risks, and outcomes from intake through closeout.

Develop and maintain integrated project plans, roadmaps, and delivery artifacts to ensure clear accountability and on-time execution.

Participate in cross-functional workgroups as a representative for enterprise clinical projects.

Support the management of governance and delivery forums, including project kickoffs, status reviews, risk reviews, and retrospectives.

Proactively manage risks, issues, and dependencies; drive mitigation strategies and timely resolution.

Partner with stakeholders to manage scope changes and assess impacts to timelines, resources, and outcomes.

Prepare concise, executive-ready reporting that communicates progress, risks, decisions required, and performance metrics.

Support adoption and sustainability of delivered solutions through effective change management and continuous improvement.

Prioritize needs across multiple projects simultaneously in a fast-paced, evolving environment.

Stakeholder Management and Core Leadership Meetings

Partner closely with senior team leaders and staff to coordinate leadership priorities, team meeting cadence and management, communications, and key deliverables.

Generate team performance dashboards and KPI reporting tools.

Lead planning and execution of leadership and cross-functional team meetings, including agenda development, objective setting, pre-reads, facilitation support, and follow-through on decisions and action items to drive alignment and progress.

Act as a central point of coordination for cross-functional initiatives impacting the Enterprise Clinical team, ensuring consistent messaging, sequencing, and timing across teams.

Manage internal communications related to operational updates and engagement initiatives.

Required Qualifications

Bachelor's degree required; advanced degree (MPH, MBA, MHA) preferred.

Minimum 4+ years of project or program management experience delivering complex, cross-functional initiatives.

Demonstrated proficiency in core project management disciplines including planning, scheduling, risk management, dependency tracking, and change control.

Strong stakeholder management and communication skills, including experience presenting to senior leaders.

Excellent written and verbal communication skills, including preparation of executive-ready materials.

Experience managing multiple concurrent projects in a matrixed environment.

Proficiency with AI solutions for project management, along with project and collaboration tools such as Wrike, SharePoint, Microsoft Office, and/or Microsoft Project.

Ability to operate effectively in ambiguity and drive execution with minimal direction.

Preferred Qualifications

Experience in payer, provider, or integrated delivery system environment.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

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