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Customer Service Representative

Adecco US, Inc. • Milwaukee, WI • 1h ago

Location: Milwaukee, WI (Onsite)

Pay: $31-$34/hour

Employment Type: Direct Hire

Position Overview

We are seeking a detail-oriented Technical Customer Service Representative to support customers in the aerospace and defense industries. This role is responsible for providing accurate, timely support related to parts, orders, and technical requirements while serving as a primary point of contact for customer communication.

The ideal candidate will be comfortable navigating complex customer portals, reviewing technical order requirements, and collaborating cross-functionally to ensure a high level of service and operational efficiency.

Key Responsibilities

Customer Support & Communication

Serve as the primary point of contact for assigned accounts, handling inquiries related to order status, product availability, documentation, and timelines via phone, email, and customer portals

Build strong customer relationships through proactive communication, follow-through, and ownership of requests from inquiry through fulfillment

Communicate order confirmations, ship dates, delays, expedites, and partial shipments while setting clear expectations

Support returns, credits/debits, and order discrepancies (RMA) in collaboration with internal teams

Order & Portal Management

Navigate customer portal systems to receive purchase orders, manage forecasts/schedules, acknowledge orders, and submit updates or documentation

Process advance shipping notices, generate required labeling, and coordinate shipment scheduling as needed

Review and validate purchase orders for accuracy (pricing, quantities, delivery dates, terms, etc.) and enter orders into ERP systems

Coordinate changes such as expedites, schedule adjustments, and order splits with internal teams

Documentation & Compliance

Ensure compliance with customer-specific requirements, quality standards, and internal procedures for documentation and change control

Issue Resolution & Continuous Improvement

Investigate and resolve order issues including shortages, damages, invoice discrepancies, and portal errors

Support customer complaints and corrective action processes by gathering relevant data and coordinating with internal stakeholders

Participate in continuous improvement initiatives to enhance processes and reduce errors

Cross-Functional Collaboration

Partner with Sales, Engineering, Planning, Operations, and Logistics teams to meet customer requirements

Assist with quotes, pricing updates, forecasts, and long-term agreements

Coordinate shipping requirements, including export documentation and delivery scheduling

Qualifications

Experience: 2-3 years in customer service, order management, or inside sales within manufacturing, aerospace, defense, or industrial environments

Systems: Experience with ERP systems (SAP, Oracle, Infor, etc.), Microsoft Office, and customer portals; EDI experience is a plus

Communication: Strong written and verbal communication skills with the ability to manage expectations and resolve issues effectively

Attention to Detail: High level of accuracy in order processing and documentation

Education: High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Supply Chain, or a related field preferred

Pay Details: $31.00 to $34.00 per hour

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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