Strategic Account Manager

Fiserv • Hagerstown, MD • 16h ago

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What makes a fantastic Strategic Account Manager?

As a Strategic Account Manager (SAM), you will responsible for ensuring outstanding customer service for the firm's largest, most sophisticated Corporate clients, across all Fiserv assets and lines of business. As Fiserv's primary day-to-day contact with these clients, the SAM plays a meaningful role in providing seamless, high-quality service and support, while thinking and acting strategically to help the Sales/Account Executives grow existing client relationships, achieve revenue growth goals and retain business.

Key areas of focus :

Relationship Management

Client Retention

Client Development

To be successful in this role, you will be responsible for:

Build and maintain excellent relationships with key personnel in assigned client accounts

Serve as primary day-to-day business point of contact for clients - maintain regular and ongoing contact with client payments team & other parties within clients' payments ecosystems

Provide indirect (dotted line) leadership to internal resources who support the clients (AMs, IT, Implementations, product teams, etc); bring all service together seamlessly for clients

Partner to identify revenue-generating product or service opportunities, renewals, or new business opportunities.

Partner with Sales/Account Executives, as well as other account support representatives across Fiserv, to delivery quarterly business reviews.

Serve as Payments Industry specialist and consultant for clients; advise clients on best practices, provides recommendations for operational efficiencies, advise clients of regulatory and Card Brand mandates, and help them achieve compliance, recommend new products/services to help clients retain clients and grow their business.

Represents the voice of the client within the Fiserv organization to improve the client experience and advise future product strategy and pivotal initiatives.

Work with Solution Consultants, Technical Account Managers, Product, Implementations, and other internal stakeholders to meet partner needs.

Subject matter expert on client to all Fiserv business units.

Develop understanding of clients' business including industry verticals, product offerings, go to market strategies etc.

Engage with all Fiserv resources to make client introductions, find opportunities etc.

Qualifications for consideration:

High School diploma or equivalent

5+ years progressive experience in major account relationship management

Knowledge of the payments industry

Exposure to internal and external clients at all levels

Ability to travel 50%

Preferred qualifications for consideration:

Bachelor's degree

Salary Range:

$96,000.00-$130,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Fiserv

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