Role Summary
The Advanced Medical Solutions (AMS) Protocol Operations Lead (POL) is accountable for the end-to-end operational delivery of Advanced Medical Engagements (AMEs)-from study concept through reporting and close-out-meeting agreed time, cost, quality targets through matrix leadership of the Study/Project Team(s).
This position reports to the Advanced Medical Solutions Team lead within US Medical Affairs. The POL collaborates with internal and external stakeholders including other members of the AMS team, study/project leads, contracted healthcare organization (CHCO) staff, business process operational leads and others as needed.
Primary Duties & Responsibilities
1) Study Leadership & Delivery
Lead operational delivery at the study/project level, ensuring milestones are met across timeline, budget, and quality parameters.
Establish and charter the Study Team, partnering with internal and external stakeholders to align goals and ways of working.
Foster effective team dynamics, enable decision-making, and document key decisions.
Contribute to AMS and study/project-specific data management processes
Keep project plan or study calendar updated.
2) Planning, Governance & Change Control
Develop, maintain, and execute study-level operational plans (scope, schedule, budget, quality).
Manage delivery of data/work products to plan; monitor and control forecast vs. actuals.
Lead critical change control across schedule, scope, deliverables, and financial forecast.
3) Risk, Issue & Opportunity Management
Drive proactive risk identification with the CHCO and Pfizer study team; create and maintain mitigation/contingency plans with cross-functional buy-in.
Lead issue management and problem-solving; ensure timely escalation and resolution.
Provide concise Operational Reviews and presentations to senior leadership as requested.
Keep abreast of changes in internal and external requirements and identify and analyze potential impact for AMEs
4) Contracted Healthcare Organization Oversight
Provide operational oversight of the CHCO, ensuring clarity of SOPs, training, deliverables, and performance expectations.
Monitor CHCO performance, budgets, invoices, and contractual alignment; identify areas where corrective actions might be required and work with leadership to address
5) Quality, Compliance & Inspection Readiness
Ensure studies are conducted in compliance with GCP, relevant SOPs, and regulatory requirements.
Lead inspection readiness preparation and coordination, including targeted QC activities and documentation completeness (e.g., TMF).
Maintain continuous quality improvement of documentation to support compliance in an expedient manner
Maintain files of record for AMEs for compliance purposes
Support routine and ad hoc internal audits of projects
Ensure that the product/deliverable is the best it can be given time and budget constraints and work with leadership to address conflicts
6) Data Management & Evidence Generation Enablement
Oversee delivery of Data Management activities, including CRF/eCRF development to relevant data standards.
Partner with clinical, outcomes/HEOR, biostats, and data teams to ensure fit-for-purpose data acquisition, integrity, and flow.
Drive clarity on site selection, recruitment projections, and patient identification and retention strategies in collaboration with the CHCO and study team if needed
Develop and deploy templates across the AME process
7) Stakeholder Engagement & Communications
Provide high-quality study information to support decisions; maintain transparent communications on progress, risks/opportunities, and mitigations.
Ensure appropriate issue escalation pathways and timely updates to stakeholders.
Work with cross-functional stakeholders to understand implications of updates
Contribute to dissemination activities as appropriate
Lead discussions with healthcare organizations to educate on Pfizer requirements, training, SOPs and how they apply to the project at hand
8) Resource & Budget Management
Optimize operational efficiency and team health across internal and CHCO resources.
Manage study budget and spend vs. projections/contracts; support forecasts and accruals.
REQUIRED QUALIFICATIONS
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Bachelor's degree in life sciences, drug development, project management, business, or related field
6+ years of relevant experience required with BA/BS or 5+ years of relevant experience with MBA/MS
Demonstrated success leading multiple clinical studies, preferably non-interventional.
Strong background in clinical operations with understanding of end-to-end development processes and related regulatory requirements.
Proven experience in CHCO/vendor oversight (highly desired).
Track record of project management in matrix environments (time, cost, quality, risk).
Demonstrated budget management for large/complex programs with on/under-budget delivery history.
Strong communication and collaboration
Operational leadership of multiple clinical studies with CHCO oversight.
Working knowledge of GCP, SOPs, and inspection readiness practices.
Proficiency in risk/issue management, change control, and contingency planning.
Understanding of CRF/eCRF development and TMF expectations.
Strong command of budgeting/forecasting, vendor performance management, and contract awareness.
Attention to detail, collaboration, and professionalism
Flexibility and proactiveness
Growth mindset
Preferred Qualifications
Advanced degree and/or certification
Extensive clinical operations and pharmaceutical business experience.
Experience with alliance partnerships.
Other Job Details
Last Date to Apply for Job: April 28, 2026
Eligible for Relocation Package: No
Remote; some travel may be required.
LI-PFE
The annual base salary for this position ranges from $124,400.00 to $207,400.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the @type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
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