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Customer Service Associate I

Kenaitze Indian Tribe • Kenai, AK • 4d ago

Department: Tribal Programs

Program: Tribal Programs

Reports to: Tribal Member Services Supervisor

Employment Status: Full-Time

FLSA Status: Non-Exempt

Schedule: 40 Hours/Week

Preference: TERO Ordinance 2017-01, P.L. 93-638

Job Summary

The Customer Services Associate I is responsible for greeting visitors of Kenaitze Indian Tribe in a friendly, professional, and helpful way. The Customer Services Associate I is responsible for answering and routing calls, coordinating incoming and outgoing mail, handling inquiries from the public, and monitoring access to the building by visitors.

Essential Functions

Greet customers to the Tribe and notify applicable staff members of their arrival and guide customers as appropriate

Responsible for inventory and ordering of office supplies

Responsible for check/cash handling process and ensuring incoming monies are routed correctly

Setting up Coffee Carafes for meetings in the Tribe's Council Chambers and Administrative Office Conference Room

Answer main phone line, direct calls to appropriate staff, and send "missed call emails," where applicable

Maintain coffee supply for employees and customers

Provide employment information and Tribal program applications to the public as requested; when applications are received date stamp and submit to appropriate staff

The Tribe's mail responsibilities include: mail pick-up at the Tribe's locations and post office and delivery to administration, and subsequent, respective staff

Maintain two office copy machines, supplies and coordinating service calls for repair

Maintain office stamp machine, ordering supplies, adding postage and seeing that all outgoing mail is stamped and if needed certified, return receipt

Coordinate courier pick-up when requested (Fed Ex, UPS, and Gold Streak, etc.)

Attend training and staff meetings as required

Assist with Tribal Member Services mailings

Ensures Dena'ina language and culture are promoted in tribal operations, functions, events, and public relations

Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

Working Conditions

Lifting Requirements

Light work

Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

Physical Requirements

Stand or Sit (Stationary position)

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