Information Technology Manager 1
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Information Technology Manager 1
Salary
$100,773.00 - $153,096.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-47444-01546
Department
Liquor Control Board
Division
LC Serv and Supp Div
Opening Date
04/22/2026
Closing Date
5/6/2026 11:59 PM Eastern
Job Code
01546
Position Number
00086698
Union
Non Union
Bargaining Unit
A3
Pay Group
ST11
Bureau / Division Code
00268956
Bureau / Division
Bureau of Enterprise Infrastructure and Operations/ Services and Support Division
Worksite Address
Northwest Office Building
Worksite Address
910 Capital Street
City
Harrisburg, Pennsylvania
Zip Code
17124
Contact Name
Jennifer Mills
Contact Phone
717.307.2021
Contact Email
jennmills@pa.gov
Description
Benefits
Questions
THE POSITION
The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a professional Information Technology Manager 1 in the Bureau of Enterprise Infrastructure and Operations, Services and Support Division. In this role you will be responsible providing critical support to 5,000+ end-users across its enterprise including those in the agency headquarters, 600+ retail outlets, 2 warehouse distribution centers, and multiple field offices and training centers across the Commonwealth. Apply with us today!
DESCRIPTION OF WORK
This position serves as the Services and Support Chief and oversees the management of 2500+ workstations, peripheral devices, and 800+ printers across the PLCB enterprise including their life-cycle management and the operating systems, software, and applications that run on them. This position also provides leadership, management, and direction to the Service Desk, Desktop Support, and Computer Operations managers.
Other duties include:
Ensuring the Service Desk, Desktop Support, and Computer Operations teams are staffed and trained appropriately so that business continuity is maintained.
Providing technical advice and making recommendations to senior IT leadership supporting the agency vision for information technology end-user equipment and technical support.
Creating, maintaining, and ensuring compliance with Commonwealth and PLCB policies and procedures in conjunction with the CTO and Chief Information Security Officer (CISO).
Leading or participating in selection committees developing RFIs/RFPs and reviewing proposals related to information technology goods, products, and services. This position also provides technical criteria and evaluation input to guide selections.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00086698) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week, with two days per week (Tuesday and Wednesday) in office. In office days could be at the primary location - Northwest Office Building, 910 Capital Street, Harrisburg, PA 17124, or secondary location - 6345 Flank Drive, Harrisburg, PA 17112. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: The salary will be determined in accordance with the Commonwealth's Pay Rules.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Information Technology Generalist Administrator 2, Database Administrator 2, Data Administrator 2, Applications Developer Administrator, Network Administrator 2, or Information Security Specialist 3 (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration) ;or
Three years of technical information technology experience including two years of administrative information technology work, and a bachelor's degree ;or
An equivalent combination of experience and training including two years of administrative information technology work.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency Guidelines.
You must be able to perform essential job functions.
Legal Requirements:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as an Information Technology Generalist Administrator 2, Database Administrator 2, Data Administrator 2, Applications Developer Administrator, Network Administrator2, or Information Security Specialist 3 for one full year or more?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
Do you possess two or more years of full-time administrative information technology experience?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
05
How many years of full-time technical information technology experience do you possess?
3 or more years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
07
How much graduate coursework do you possess in information technology? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org"target=_blank") and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 credits or more
15 but less than 30 credits
Less than 15 credits
None
08
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
09
WORK BEHAVIOR 1 - SUPERVISION
Performs the full range of supervisory duties. This includes assigning work; establishing priorities and timeframes for completion of work; reviewing and tracking employee performance and preparing evaluation reports; disciplining employees; interviewing prospective employees and recommending selection; resolving grievances and complaints; providing guidance to staff on complex problems; approving/denying leave requests; and identifying training needs and providing training to staff.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience performing supervisory duties which included interviewing and hiring staff, setting expectations, establishing priorities, rating work performance, disciplining employees, identifying training needs, and approving leave.
B. I have experience as a lead worker which included reviewing work for accuracy and timeliness and providing training to staff.
C. I have successfully completed college-level coursework or training related to effective supervision, management, or leadership, but I do not have at least six months of supervisory or lead work experience in a work setting.
D. I have NO experience or training related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to your experience as a supervisor or lead worker
Your level of responsibility
11
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University/Training Source
Course Title
Credits/Clock Hours
12
WORK BEHAVIOR 2 - END-USER COMPUTING
Evaluates, designs, and establishes standards for enterprise end-user computing environments to ensure compatibility and integration across hardware, operating systems, applications, and network services. Oversees the implementation, administration, and support of endpoint devices and management tools, including provisioning, imaging, and software deployment. Assesses application compatibility and system integration to identify risks and ensure reliable and secure end-user system operations.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience DESIGNING and ESTABLISHING standards for end-user computing environments, including device management, system compatibility, integration, and support across platforms.
B. I have experience IMPLEMENTING and ADMINISTERING end-user computing environments by applying established standards for device management, system compatibility, integration, and support.
C. I have experience supporting end-user computing environments by performing tasks such as device setup, software installation, or basic troubleshooting.
D. I have successfully completed college-level coursework related to information technology systems, endpoint computing, or systems administration.
E. I have NO experience or coursework related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to end-user computing
Your level of responsibility
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
15
WORK BEHAVIOR 3 - PROCUREMENT AND ASSET MANAGEMENT
Plans, coordinates, and oversees the procurement and lifecycle management of end-user information technology assets, including workstations, printers, peripherals, and related hardware and software. Leads procurement activities (e.g., RFIs/RFPs), evaluates vendor proposals, and manages asset lifecycle functions such as deployment, inventory control, maintenance, upgrades, and end-of-life replacement. Ensures asset accuracy, coordination with vendors, and compliance with Commonwealth and agency policies and standards.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience overseeing information technology procurement AND managing the full lifecycle of information technology assets. I was responsible for developing procurement requirements, evaluating vendor proposals, and managing asset lifecycle activities such as deployment, patching, upgrades, and replacements.
B. I have experience overseeing information technology procurement which included developing requirements and evaluating vendor proposals. Someone else was responsible for managing the full lifecycle of information technology assets that I procured.
C. I have experience inventorying information technology equipment or materials, such as recording asset information, tracking equipment, or updating inventory records.
D. I have successfully completed college-level coursework related to procurement or asset management.
E. I have NO experience or coursework related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to procuring information technology assets
Your experience managing the full lifecycle of information technology assets
Your level of responsibility
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
18
WORK BEHAVIOR 4 - PERFORMANCE MANAGEMENT
Establishes and evaluates performance metrics, service level expectations, and key performance indicators (KPIs) for information technology support functions such as service desk and desktop support. Analyzes service data derived from ticketing systems and support processes to identify trends, evaluate performance, and implement process improvements. Applies structured service management practices, including incident, request, and problem management, and promotes knowledge management practices to improve service delivery. Adjusts staffing and support strategies to maintain effective and reliable operations.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience evaluating information technology support performance by analyzing service data derived from ticketing systems or support processes. I was responsible for implementing process changes or service improvements.
B. I have experience evaluating information technology support performance by analyzing service data. Someone else was responsible for implementing process changes or service improvements based on my evaluation.
C. I have successfully completed college-level coursework related to data analysis, performance measurement, or service management.
D. I have NO experience or coursework related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to evaluating information technology support performance. Include whether you were responsible for implementing process changes or service improvements
Your level of responsibility
20
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
