Medical/Clinical Assistant

Holyoke Medical Center • Holyoke, MA • 8h ago

HOLYOKE Medical/Clinical Assistant Holyoke Medical Center is seeking an
experienced Medical or Clinical Assistant for their Specialty Offices to
perform duties within the scope of responsibility of a medical assistant
with additional tasks related to patient flow in the office. Overview of
responsibilities include but are not limited to: Escort patients to
clinical areas, obtain vital signs, document visit information in the
electronic medical record, and prepare patients for provider
examinations. Collect and update patient history, medications,
allergies, and family history, and identify prescription refill needs.
Process prescription requests and coordinate with providers for approval
and controlled medication signatures. Communicate clearly with patients,
notify them of delays, and guide them through the check-in and check-out
process. Coordinate follow-up care, including appointments, referrals,
diagnostic testing, and patient education materials. Maintain accurate
electronic medical records and ensure proper documentation of clinical
services such as immunizations and supplies. Assist providers during
patient exams, procedures, and treatments, and perform delegated
clinical tasks (e.g., screenings, ear lavage, splinting, nebulizer
treatments, injections). Prepare and maintain supplies, equipment, and
instruments needed for patient care. Review patient charts for relevant
clinical information, including lab results and consultation reports.
Maintain exam rooms and clinical areas by stocking supplies and ensuring
cleanliness between visits and at the end of the day. Support office
operations by answering phones, assisting with patient education, and
helping maintain inventory and equipment. Monitor quality control logs,
refrigerator logs, and report equipment malfunctions to management.
Maintain a safe, organized work environment and communicate operational
needs to supervisors. Attend required trainings, meetings, and assist
other practice locations when needed.

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