Regional Traffic Management Center Operator
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Regional Traffic Management Center Operator
Salary
$45,907.00 - $69,203.00 Annually
Location
Montgomery County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-47903-10850
Department
Department of Transportation
Division
TR Dstr Off 600
Opening Date
04/21/2026
Closing Date
5/4/2026 11:59 PM Eastern
Job Code
10850
Position Number
50591130
Union
AFSCME
Bargaining Unit
B1
Pay Group
ST05
Bureau / Division Code
0600
Bureau / Division
Transportation, District 6-0
Worksite Address
7000 Geerdes Boulevard
City
King of Prussia, Pennsylvania
Zip Code
19406
Contact Name
David Adams
Contact Email
davidadams@pa.gov
Description
Benefits
Questions
THE POSITION
Help move PennDOT forward by supporting the Regional Traffic Management Center in building and maintaining strong communication with all internal and external Incident Management partners, including Police, Fire, EMS, PennDOT Maintenance, the Press Office, and the I-95 Corridor Coalition. You will also collaborate closely with our Advanced Traveler Information partners, such as the KYW Traffic Center and regional television news media. If you are ready to contribute to safer, more efficient travel across Pennsylvania, apply today.
DESCRIPTION OF WORK
This position involves technical work focused on monitoring, evaluating, and coordinating real-time traffic information within a 24-hour Regional Traffic Management Center (RTMC). The role requires independent decision-making, strong communication skills, and the ability to operate various traffic management systems and technologies.
Key Responsibilities
Monitor, evaluate, and distribute information on emergency and non-emergency traffic conditions.
Receive and verify incident details from sources such as police scanners and traffic cameras.
Dispatch information through two-way radios and telephone systems.
Recommend alternate traffic routes and enter data into systems such as the Road Condition Reporting System (RCRS).
Operate Intelligent Transportation Systems (ITS) equipment, including ATMS, ramp metering, and traffic signal software.
Dispatch Freeway Service Patrols (FSPs) and coordinate with Department personnel and emergency management agencies.
Technical Knowledge
Understand ITS field devices such as CCTV, Changeable Message Signs (CMS), ramp meters, traffic signals, and travel time systems.
Possess knowledge of maintenance requirements for ITS devices, cabinet equipment, and communications networks.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50591130) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 12:00 PM to 8:00 PM, Monday - Friday.
Telework: You may have the opportunity to work from home (telework) part-time on an ad-hoc basis. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in King of Prussia. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $45,907.00 (before taxes).
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year of experience evaluating and coordinating information related to traffic data, incidents or conditions.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Do you possess one or more years of full-time experience evaluating and coordinating information related to traffic data, traffic incidents or traffic conditions?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
04
WORK BEHAVIOR 1 - MONITORS, ASSESSES AND VERIFIES INFORMATION RECEIVED
Monitor CCTVs, 800 MHz radio communications, police and fire scanners, incident detector devices, WebEOC, Knowledge Center/Status Display, google maps, WAZE, and Intelligence Transportation Systems such as Highway Advisory Radio (HAR), Automated Vehicle Location (AVL), Dynamic Message Signs (DMS), Roadway Weather Information Systems (RWIS), and Advanced Traffic Management Systems (ATMS), etc.; and assess and verify information received on current roadway conditions, weather and overall operations, is accurate and if there is a future need for action.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience monitoring CCTVs, 800 MHz radio communications, police and fire scanners, incident detector devices, WebEOC, Knowledge Center/Status Display, google maps, WAZE, and Intelligence Transportation Systems; and I have assessed and verified the information received on current roadway conditions, weather and overall operations, is accurate and if there is a future need for action.
B. I have experience monitoring at least 3 pieces of the above listed equipment or systems; and I have assessed and verified the information received on current roadway conditions, weather and overall operations, is accurate and if there is a future need for action.
C. I have experience monitoring at least 1 piece of the above listed equipment or systems; and I have assessed and verified the information received on current roadway conditions, weather and overall operations, is accurate and if there is a future need for action.
D. I have NO experience related to this work behavior.
05
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name of the employer(s) where you gained this experience.
The @type(s) of equipment you monitored.
The @type(s) of system(s) you monitored.
The @type(s) of information you assessed and verified.
The actual duties you performed.
06
WORK BEHAVIOR 2 - ENTERS DATA AND DETERMINES AREA OF INFLUENCE OF AN INCIDENT
Enter data related to highway/traffic construction, maintenance, and utility activities to maintain situational awareness of traffic diversion and detour routes and determine the area of influence of a highway/traffic incident and provide information by activating Intelligence Transportation Systems such as Highway Advisory Radio (HAR), Automated Vehicle Location (AVL), Dynamic Message Signs (DMS), Roadway Weather Information Systems (RWIS), and Advanced Traffic Management Systems (ATMS), etc.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience entering data related to highway construction, maintenance, and utility activities to maintain situational awareness of traffic diversion and detour routes and I have determined the area of influence of a traffic incident and provided information by activating Intelligence Transportation Systems.
B. I have experience determining the area of influence of a traffic incident and provided information by activating Intelligence Transportation Systems. I have not entered data related to highway construction, maintenance, and utility activities to maintain situational awareness of traffic diversion and detour routes.
C. I have experience entering data related to highway construction, maintenance, and utility activities to maintain situational awareness of traffic diversion and detour routes. I have not determined the area of influence of a traffic incident or provided information by activating Intelligence Transportation Systems.
D. I have NO experience related to this work behavior.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The @type(s) of data you entered.
What was the information you entered used for (determining traffic detour routes, traffic diversion, etc.).
The actual duties you performed.
08
WORK BEHAVIOR 3 - OPERATES EQUIPMENT AND SYSTEMS
Operates a variety of Intelligence Transportation Systems such as Highway Advisory Radio (HAR), Automated Vehicle Location (AVL), Dynamic Message Signs (DMS), Roadway Weather Information Systems (RWIS), and Advanced Traffic Management Systems (ATMS), and other similar systems, google maps, WAZE, etc. to assist in directing traffic or disseminating traffic incident information.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience operating a variety of Intelligence Transportation Systems, google maps, WAZE, or other similar systems, for governmental or military operations to assist in directing traffic or disseminating traffic incident information
B. I have experience operating a variety of publicly available GPS Systems, such as Real Time Fleet Tracking, google maps, WAZE, CB radio, On-Star, Linx-up, or other similar systems for non-governmental or non-military operations to assist in directing traffic or disseminating traffic incident information.
C. I have NO experience related to this work behavior.
09
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The @type(s) of equipment you operated.
The @type(s) of systems you operated.
What were the systems or equipment you operated used for (government, military, public, etc.).
The actual duties you performed.
10
WORK BEHAVIOR 4 - COMMUNICATION
Communicate with appropriate partner entities such as PSP, 9-1-1 centers, PEMA personnel, stakeholders such as highway construction and maintenance personnel, Highway Maintenance Occupancy Permit support staff, etc., to coordinate information.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience communicating with appropriate partner entities to coordinate time critical information in high stress environments, such as 9-1-1 communications, emergency services (fire, police, rescue, medical) communications.
B. I have experience communicating with appropriate partner entities to coordinate information in settings that were not time critical or environments that were not high stress, such as train or material transport logistics.
C. I have successfully completed college-level coursework or training related to oral communication, speech, or debate.
D. I have NO experience or training related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The entities you communicated with.
The @type of information you communicated (time critical, non-time critical).
The setting or environment.
The actual duties you performed.
12
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University/Training Source
Course Title(s)
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
