Customer Service Representative

Community Financial System, Inc. • Hudson, NY • 1h ago

Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customers service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude Determine customer needs, explain and sell products and services Participate in branch prospecting efforts Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. Serve as a liaison between customer and operational areas May provide back up to the teller line as needed Ability to understand directions and adhere to established policy and procedures Able to remain focused Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels Qualifications Education, Training and Requirements: High School Diploma or GED Internal product and services knowledge Accurate and proficient math skills Professional and friendly interpersonal communications skills Proficient computer skills Clear thinking and ability to stay focused Thorough knowledge of bank products and services Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility Two (2) years of bank and/or customer service normally required All applicants must be 18 years of age or older High School Diploma or GED Internal product and services knowledge Accurate and proficient math skills Professional and friendly interpersonal communications skills Proficient computer skills Clear thinking and ability to stay focused Thorough knowledge of bank products and services Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility Two (2) years of bank and/or customer service normally required All applicants must be

Similar Jobs

Corporate Supply Chain Commodity Manager

Ducommun • Coxsackie, NY • 6h ago

Management & Administrative

Corporate Supply Chain Commodity Manager The Ducommun Supply Chain Commodity Manager is a key member of the Ducommun (DCO) corporate strategic supply chain management team and reports to the VP of Supply Chain Management...

6h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Hudson, NY • 1d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Catskill, NY • 3d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3d ago

Go to Apply

Produce Sales Manager

Hannaford • Red Hook, NY • 3d ago

Management & Administrative

Category/Area of Expertise: Retail Operations Job Requisition: 494833 Address: USA-NY-Red Hook-35 Hannaford Drive Store Code: Store 08375 Produce/Perishable (5152211) Hannaford Supermarkets started out as a fresh produce...

3d ago

Go to Apply

Evening Operations Manager - 08444

Hannaford • West Hurley, NY • 3d ago

Management & Administrative

Category/Area of Expertise: Retail Operations Job Requisition: 494756 Address: USA-NY-West Hurley-295 State Route 375 Store Code: Store 08444 Management (5149952) Hannaford Supermarkets started out as a fresh produce ven...

3d ago

Go to Apply

Residential Program Manager - Birches Supervised/Birches Supported Apts

The Arc Mid-Hudson • Kingston, NY • 3d ago

Management & Administrative

Residential Program Manager - Birches Supervised/Birches Supported Apts + 7696 4/17/2026 Birches Kingston Onsite Direct Support Management Description The Arc Mid-Hudson has a front-line management opportunity, supportin...

3d ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • Catskill, NY • 4d ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

4d ago

Go to Apply

Customer Service Associate

Walgreens • Chatham, NY • 5d ago

Management & Administrative

5d ago

Go to Apply

Customer Service Associate

Walgreens • Kingston, NY • 1w ago

Management & Administrative

1w ago

Go to Apply

Branch Manager - Chatham, NY

Trustco Bank • Chatham, NY • 1w ago

Management & Administrative

Active - Regular full-time Management Chatham, NY, US Salary Range: $55,000.00 To $100,000.00 Annually Branch Manager Reports to: Regional Vice President Salary: NE18 $55,000 - $100,000 + performance-based monthly and an...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)