Customer Service Coordinator I

CTG • Tarboro, NC • 1h ago

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I.

Type: Contract

Job Title: Customer Service Coordinator I

Location: Tarboro, NC

Candidates must be able to commute and work onsite in Tarboro, NC

Pay Rate: $15.50/hr

Work Hours: M-F 9:30am-6:00pm

Education: High school diploma or equivalent required

Overview

Join a high-performing customer operations team as a Customer Service Coordinator I, serving as the first point of contact for a large North American customer base. This role is ideal for candidates with strong call center experience who thrive in fast-paced, high-volume environments and excel at multitasking across systems while delivering exceptional customer service.

Top Responsibilities

Handle high-volume inbound calls and emails related to orders, inquiries, and issue resolution

Perform accurate order entry and order management across a large customer base

Manage and resolve cases using CRM tools (e.g., Salesforce or similar)

Provide timely information on pricing, inventory, shipping, and product details

Troubleshoot customer issues and initiate corrective actions independently

Partner cross-functionally with internal teams to resolve inquiries efficiently

Maintain accurate customer account data and ensure timely follow-up on all requests

Required Qualifications

2+ years of customer service experience (call center preferred)

Strong ability to multitask across multiple computer systems

Excellent communication skills (verbal and written)

Proven ability to work in a high-volume, fast-paced environment

Detail-oriented with strong problem-solving skills

Proficiency in Microsoft Office (Word, Excel, Outlook)

Typing speed of ~50 WPM

Preferred Qualifications

Experience with Salesforce or other CRM systems

Experience with order management/ERP systems (e.g., PeopleSoft or similar)

Background in life sciences or related industry

What Makes You a Fit

Customer-focused with a professional and positive attitude

Reliable, dependable, and highly organized

Able to adapt quickly and manage changing priorities

Strong team player with the ability to work independently

Additional Information

No third party resumes will be accepted

Drug testing and/or other employment-related inquiries may be conducted

CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

CTG is an Equal Employment Opportunity employer

CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Nyasia.Rooks@ctg.com **.

About CTG**

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

CTG

Go to Apply

Share this job

Similar Jobs

Customer Service Associate

Walgreens • Rocky Mount, NC • 2h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Wilson, NC • 2h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2h ago

Go to Apply

Quality Administrative Assistant

ThermoFisher Scientific • Greenville, NC • 6h ago

Management & Administrative

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our coll...

6h ago

Go to Apply

Global Marketing Manager - Pharma

ThermoFisher Scientific • Greenville, NC • 14h ago

Management & Administrative

14h ago

Go to Apply

Customer Service Associate

Walgreens • Nashville, NC • 1d ago

Management & Administrative

1d ago

Go to Apply

Quality Administrative Assisstant

ThermoFisher Scientific • Greenville, NC • 1d ago

Management & Administrative

1d ago

Go to Apply

Security Professional Flex Officer

Allied Universal • Greenville, NC • 2d ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

2d ago

Go to Apply

Senior Manager - IT Manufacturing Site Leader

J&J Family of Companies • Wilson, NC • 4d ago

Management & Administrative

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and les...

4d ago

Go to Apply

customer service representative

U-Haul • Greenville, NC • 6d ago

Management & Administrative

Location: 4057 S Memorial Dr, Winterville, North Carolina 28590 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer...

6d ago

Go to Apply

Sr Administrative Coordinator

ThermoFisher Scientific • Greenville, NC • 1w ago

Management & Administrative

Work Schedule First Shift (Days) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our coll...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)