Customer Service Representative

Robert Half • Altamonte Springs, FL • 1h ago

Description We are looking for a Customer Service Representative to support field service operations for a Contract assignment in Altamonte Springs, Florida. This position plays a key role in coordinating maintenance-related communication, assisting residents and internal partners, and helping keep daily service activities organized and on schedule. The ideal candidate brings strong customer support skills, administrative accuracy, and the ability to manage multiple priorities in a fast-moving construction and contractor environment.

Responsibilities:

Track maintenance, turn, and rehabilitation activity queues each day to help ensure service requests and communications are handled promptly.

Coordinate technician and superintendent calendars, adjusting assignments as needed to improve workflow and field coverage.

Evaluate work order estimates within authorized limits, confirming scope, supporting documentation, and pricing before approving or declining requests.

Support resolution of vacant property utility matters by researching issues and helping arrange timely activation of services.

Organize eviction-related timelines and property hold activities, including scheduling clean-outs or removal of belongings when required.

Respond to resident and partner inquiries by phone and email, providing clear updates and attentive service throughout the maintenance process.

Enter, update, and maintain service records accurately to support daily operations and reporting needs.

Assist with additional administrative and customer service duties that contribute to efficient field services operations. Requirements - High school diploma or equivalent required.

Prior experience in customer service, call center support, or administrative coordination.

Ability to manage inbound and outbound calls while maintaining professionalism and accuracy.

Strong organizational skills with careful attention to detail and follow-through.

Effective written and verbal communication skills, including the ability to handle conflict constructively.

Experience with order entry or service request processing is preferred.

Background in property management, maintenance support, or a related field is a plus.

Intermediate proficiency with Microsoft Word, Excel, Outlook, and Adobe tools. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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