Job Description Summary
Bietet Know-how für nachhaltigen Kundenerfolg und Wachstum im Post-Sales-Kundenlebenszyklus durch Schulung, professionellen Service, technischen Support, Verlängerungen, Erreichung von Ergebnissen, Bindung, Erweiterung und Kundenbetreuung mit digitalem Fokus. Beeinflusst Ansätze, Projekte und Programme im Funktionsbereich oder der betroffenen Unternehmensorganisation und die Arbeitsweise.Beeinflusst die Qualität, Effizienz und Effektivität des eigenen Teams.Hat wesentlichen Einfluss auf die Prioritäten.Geleitet von professionellen Praktiken und Richtlinien, die von der Rolle selbst geprägt sind.Die Rolle verfügt über eine moderate Autonomie und erfordert ein hohes Maß an operativem Urteilsvermögen.
Job Description
Key Responsibilities:
Technical Leadership: Provide strategic and tactical technical guidance to help customers maximize product value, plan for scalability, and adopt best practices. Deliver high value support to execute contractual requirements.
Cross-functional Collaboration: Work closely with engineering, services, product and sales teams to ensure a coordinated response to customer needs and feedback.
Technical Road mapping: Collaborate with customers to align product capabilities with their business goals, identifying integration opportunities and upcoming needs.
Customer Relationship Management: Serve as the primary technical point of contact for assigned utility accounts, building deep and trusted relationships with customer technical teams, project managers, and stakeholders. Provides account management for Premier Support and escalated accounts. Has primary ownership to develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Vernova grid software solutions. Experience managing enterprise customers in Advanced Distribution Management and Energy Management Systems (EMS) required.
Issue Prioritization & Escalation: Proactively triage, track and prioritize customer issues based on business impact and urgency. Act as the customer advocate within internal teams to ensure timely resolution. Provide issue resolution to complex cases where deep technical expertise is required.
Reporting & Communication: Regularly provide account health updates, root cause analysis of major incidents and progress on open items.
Continuous Improvement: Identify trends and recurring issues, recommending systemic solutions or product enhancements.
Qualifications/Requirements:
BS/BA in Computer Systems, Information Technology, Electrical Engineering or related technical degree
ADMS/AEMS technical knowledge
8 years of experience managing customer relationships and case management
Proven track record of problem analysis, identification and resolution
Ability to work independently with passionate productivity
Ability to learn and interpret customer issues
Strong troubleshooting & debugging skills
Excellent communication skills (verbal and written)
MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
Occasional travel may be required
Desired Characteristics:
Experience working for a utility/energy company
MS Computer Systems, Information Technology or Electrical Engineering
Ability to develop and execute priorities
Bring balance of broad perspective and specialized skills to resolve functional issues
Ability to analyze technical processes
Ability to make quick decisions to adapt to any situation
Quality awareness and ability to identify future failures, defects, and problems
Structured work methods and analytical skills
Strong oral, written and presentation communication skills
Strong interpersonal and leadership skills
LI-SG1
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
LI-Remote - This is a remote position
Application Deadline: May 31, 2026
For candidates applying to a U.S. based position, the pay range for this position is between $104,200.00 and $173,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on April 21, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
