Sales Call Center

CVS Health • North Carolina, North Carolina • 2h ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Title: Sales Call Center Representative I

Company: Oak Street Health

Location: Remote

Role Description:

This role is for a talented and competitive, full-time, outbound Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative.

Sales Representatives are required to attend a mandatory 4-week training course, 8 am - 5:30 pm Monday through Friday. Trainees are required to attend each day of training, actively participate, and pass a series of exams to graduate training.

Sales center hours of operation are 5 am - 7 pm, Mon-Sat. Hours of operation are subject to change based on business needs.

Core Responsibilities:

Make outbound telemarketing calls to prospective patients

Make 300+ outbound calls daily and work to convert them to new patients

Understand patient needs and requirements and articulate Oak Street's unique proposition

Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing

Understand Medicare Basics and insurance

Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas

Other duties, as assigned

Remote Work Requirements:

Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems

Prior remote work experience

Ability to obtain high-speed internet and hardwire equipment to router/modem

Distraction-free and private remote work environment required as well as reliable dependent care during working hours

Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center

https://www.oakstreethealth.com/locations

Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC

Ability to participate in classroom-style remote training sessions

An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment

What are we looking for?

Call center outbound sales experience and/or telemarketing

Comfortable in a base + bonus salary structure

Proficient in learning new technology and communication tools

Good attendance and time management skills are critical for success in this role

Experience working with Salesforce, or similar CRM is preferred

Proficient with navigating multiple systems while speaking to prospects

Excellent listening and communication skills

Open to constructive feedback

Ability to multitask, prioritize, and manage time effectively

Coachable and a desire to learn a new industry

High School diploma or equivalent required; undergraduate degree preferred

US work authorization

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$15.00 - $24.23

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

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