ADMINISTRATIVE COORDINATOR 3 (OUTPATIENT CLINIC)
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ADMINISTRATIVE COORDINATOR 3 (OUTPATIENT CLINIC)
Salary
Depends on Qualifications
Location
Mandeville, LA
Job Type
Classified
Job Number
220129-AC3-MBHC
Department
LDH-Florida Parishes Human Services Authority
Opening Date
04/20/2026
Closing Date
4/27/2026 11:59 PM Central
Description
Benefits
Questions
About this Job
We believe that our individual differences are our strength, and they form the foundation that allows our agency to empower individuals to experience a greater quality of life.
Our agency's vision is that all people will be empowered to lead meaningful and productive lives among friends, relatives, and neighbors, regardless of behavioral health needs or developmental disabilities. We have been lighting the path forward into recovery by providing person-centered services to adults and children who meet the treatment criteria for substance use disorders, developmental disabilities, and/or mental health.
We are looking for an Administrative Coordinator to serve as the first point of contact in our outpatient behavioral health clinic in Mandeville, LA. An ideal candidate will create and maintain a welcoming environment for clients and visitors and provide administrative support that keeps our front office running smoothly. Florida Parishes Human Services Authority is an Equal Opportunity Employer.
An ideal candidate will also possess the following competencies:
Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Following Policies & Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Communicating Effectively : The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Focusing on Customers : The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
To learn more about our agency, please visit our website (http://fphsa.org/) .
Minimum Qualifications
Two years of experience in administrative services.
EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168060) .
Job Duties and Other Information
Job Duties:
This support may include a variety of clerical duties which include but are not limited to:
Answering multi-line telephones and routing phone calls to the appropriate staff or taking detailed messages
Greeting clients
Notifying staff of client arrivals
Conducting check-in and check-out procedures for clients
Verifying insurance coverage
Contacting clients with appointment reminders
Processing faxes received
Entering information into an electronic health record (EHR)
Maintain a supply of the necessary packets for both clients with scheduled appointments and walk-ins.
Position-Specific Details:
Appointment Type:Probational Appointment. Applicants may be asked to service a probationary period that may be anywhere between 6 months and 24 months.
Compensation:This position is eligible for premium pay of $1.00/hour for hours worked performing direct patient care.
Administrative Coordinator 3 : $13.77/hour minimum - $23.59/hour maximum
Location:Mandeville Behavioral Health Clinic in Mandeville, Louisiana
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.
ResumesWILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information:
For additional information about this vacancy, contact:
Kasi Silbernagel, HR Specialist
FPHSA/Human Resources
835 Pride Drive, Suite B
985-543-4333 ext. 1408
HR@fphsa.org
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individual with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave- Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave - State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
*** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the @type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\Retirement\System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
Do you have experience working with an electronic health record?
Yes
No
02
Do you have any experience working in the front office of a medical clinic?
Yes
No
03
Do you have any experience working with insurance payer(s) relating to verifications and/or authorizations?
Yes
No
04
CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?
I communicate unclearly, use poor tone, and ignore the audience.
I share main ideas clearly and adapt to the audience when reminded.
I communicate clearly, listen actively, and explain complex ideas well.
I craft messages that connect, inspire, and drive action across audiences.
05
CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
06
DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?
I avoid responsibility, deliver poor work, and resist feedback.
I take ownership when prompted and meet basic expectations.
I own results, meet standards, and respond to feedback professionally.
I drive high performance, prevent issues, and model accountability.
07
DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
08
FC: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?
I struggle to understand customer needs, provide clear information, or resolve issues.
I respond to customer needs with some support and build basic working relationships.
I understand customer needs, communicate clearly, and deliver timely, reliable service.
I anticipate customer needs, build trust, and deliver personalized, proactive service.
09
FC: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
10
FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?
I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.
11
FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
12
ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?
I resist direction, ignore feedback, and need reminders to complete tasks.
I follow direction with reminders and often need clarification or support.
I follow direction reliably, adjust to feedback, and complete tasks on time.
I adapt quickly, follow through, and help others adjust as needed.
13
ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
Required Question
Employer
State of Louisiana
Address
1201 N 3rd St
Baton Rouge, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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