Operations Manager - Rooms

Hyatt • Atlanta, GA • 1h ago

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Assistant Director of Rooms.

The Operations Manager - Rooms is responsible for all duties related to the Front Desk operation and providing support when needed to the housekeeping operation. Responsibilities includes staff training, inter-department communications, staff scheduling, and payroll of the front office operation. The Operations Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office, housekeeping, and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. The Operations Manager plays a key leadership role in shaping the end-to-end guest journey - from pre-arrival engagement to post-stay follow-up. This position partners closely with Rooms, Commercial, and F&B leadership to elevate VIP and Check-in experiences, Room Cleanliness, World of Hyatt elite engagement, and overall service performance across the hotel.

Duties include:

Responsible for short- and long-term planning and the management of the hotel's Front Office operations

Ability to support the Front Desk and Housekeeping operation interchangeably based on business needs

Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

Maintain guest room inventory

Coach and counsel employees to reflect Hyatt Service Standards and Procedures

Perform all tasks of a Front Office Staff as needed to facilitate service

Ensure all operations and cash handling are done per policies and procedures

Maintain excellent communication with the housekeeping department

Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas

Analyze, investigate, and resolve guest complaints

Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

Insures proper staffing levels for customer service goals

Coach and counsel employees to reflect Hyatt service standards and procedures

Must be able to work a flexible schedule

Qualifications:

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds

2 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

Ability to work in both the Front Desk and Housekeeping operation interchangeably based on business needs

With opening hotels, previous hotel pre-opening experience preferred

Service oriented style with professional presentations skills

At least 2 years progressive management experience within the Rooms Division of a hotel

Hotel/Hospitality degree an asset

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Clear concise written and verbal communication skills in English

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-GA-Atlanta

Organization: Hyatt Centric Midtown Atlanta

Pay Basis: Yearly

Job Level: Full-time

Job: Hotel Operations

Req ID: ATL007853

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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