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IT Help Desk Intern

TAK Broadband • Sioux Falls, SD • 1d ago

IT Help Desk Intern

Sioux Falls, SD (http://maps.google.com/maps?q=Sioux+Falls+SD+USA) -Information Technology

Job Type

Part-time, Internship

Description

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK's ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP @types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We are seeking an IT Intern to support the Help Desk team in our corporate office in Sioux Falls, SD . In this role you will gain hands-on IT experience in a supportive team environment. You will assist our IT team in providing technical support and troubleshooting to users who encounter problems with their hardware, software, or network devices. This is a great opportunity to learn from experienced professionals and grow your knowledge in a real-world setting.

This is not a remote role. You must be able to report to our corporate office in Sioux Falls, SD.

Why TAK?

Part-Time Hours (up to 20 hours per week, M-F, flexible on days & times)

Paid Weekly

Compensation: $17 per hour

Independent Work & Team Collaboration

Career Development in Information Technology!

The Role

Assist the help desk team in responding to employee requests for basic IT support via phone, email, or ticketing system

Help troubleshoot common computer, printer, and software issues

Support users by providing simple instructions on how to use company systems and software

Learn to escalate more complex problems to experienced technicians

Help with setup, installation, or updates of computers and software under supervision

Assist in keeping IT equipment and inventory organized and documented

Learn and follow IT policies, security practices, and procedures

Participate in team meetings, training sessions, and small projects as assigned

Other duties as assigned

Requirements

Interest in IT, computer systems, or a related field (enrollment in a degree program is a plus)

Familiarity with Microsoft Windows and basic computer applications like Microsoft Office

Willingness to learn troubleshooting techniques and ask questions

Good communication skills and a helpful, customer-focused attitude

Strong attention to detail and ability to follow directions

Dependable and eager to grow in a team environment

Must provide a valid government-issued photo ID for verification; a driver's license is required if the role involves driving

Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting TAKRecruiter@takbroadband.com.

Salary Description

$17 per hour

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