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Temporary, Desktop Support Technician

Promotion In Motion • Park Ridge, NJ • 1h ago

Salary Range $23.00 - $28.00 Hourly

Position Type Contractor

Job Shift Day

Education Level 4 Year Degree

Travel Percentage None

Category Information Technology

Description

Do you love snacks? Are you looking to join an ever evolving and rapidly growing team in a temporary assignment? PIM Brands might just be exactly what you're looking for!

At PIM, We Make The Brands You Love®. Our portfolio of products, from Welch's® Fruit Snacks to Sun-Maid® Chocolate Raisins and Sour Jacks® Sour Candies are enjoyed by millions of consumers every day. And when it comes to careers, we seek talented, results-oriented individuals who want to play a part in building amazing brands and products while working in a collaborative, dynamic, and fast-paced office environment. At PIM, you can make an immediate and lasting contribution in one of our temporary assignments to help grow iconic snack and confectionery brands, no matter your area of expertise.

We are looking for a Temporary, Desktop Support Technician interested in a temporary assignment with a top ranked and growing snack company, to join our IT business at PIM's Headquarters in Park Ridge, New Jersey. This temporary assignment will work with PIM Brands onsite and report to our Associate Director in IT.

Job Overview:

The Temporary, Desktop Support Technician will be assigned to work with PIM Brands in a temporary assignment and be responsible for PC workstation and peripheral set-ups, deployment, installation, configuration and troubleshooting of incidents and problems. This person will collaborate with internal customers, including faculty and staff, to develop and deploy solutions to solve customer needs and requests.

Key Responsibilities:

Monitor helpdesk ticket queue and participate in ticket resolution in a prompt and professional manner

Provide support to onsite and remote PIM Brands users relating to both hardware and software problems

Configure, deploy and support various endpoint devices, such as PCs, laptops, printers, barcode scanners and cell phones throughout the Park Ridge location

Assist in performing necessary upgrades and configurations to support business growth

Thoroughly document issues, as well as the analysis and design required for resolution, and contribute to the department knowledge base as appropriate

Assist other IT team members in project work where needed

Provide both oral and written status updates to management

Demonstrate an enthusiastic customer service-focused approach, partnering with business units in a positive, can-do manner

Other duties as assigned by management

Work outside of normal business hours may be required, based on project requirements or urgent business needs

Lifting and moving of objects weighing up to 25 lbs.

Qualifications

Qualifications:

Bachelor's Degree in Computer Science, Business, or related areas of study, or equivalent work experience strongly preferred

3+ years of experience supporting Windows operating systems in an enterprise/corporate environment preferred

Experience supporting iOS mobile devices required

Experience with Office 365, SAP, Active Directory and SharePoint preferred

Experience supporting Macs is a plus

Self-directed with an ability to work both independently and cross-functionally

Ability to communicate technical information clearly to non-IT associates, in a positive and constructive manner

Superior written, oral communication and presentation skills with experience communicating effectively with all levels of management; ability to document ideas concisely and quickly

Ability to organize, prioritize, and follow up independently

In-depth knowledge of support methodologies and principles

Excellent customer service skills

Strong desire to learn new systems and technologies

Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment

Ability and drive to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on each

Ability to work independently and make timely decisions in alignment with business goals

Ability to take ownership of an issue or project and the dedication to see it through to completion

Worksite - Temporary Assignment:

This is a temporary assignment with an hourly pay rate of $23.00 to $28.00 per hour, depending on experience, licensure and certifications, qualifications and education.

Employment and payroll will be administered by a third-party staffing agency.

Approximate duration of the assignment is up to 6 months, but is not guaranteed.

No long-term employment guarantee, though assignments can be extended based on business need.

The assignment will work at PIM Brands Global Headquarters in Park Ridge, New Jersey

The temporary assignment requires working on-site: Monday thru Friday.

Summer Fridays between Memorial Day weekend and Labor Day weekend

Business casual dress

Estimated travel up to 5% to the Somerset manufacturing location

PIM Brands Awards & Accolades:

America's Best Workplaces - 2026

Best Places to Work in NJ - 2025

Advocate of the Year Award - 2024

Recognized by NJBIA - State-of-the-Art Manufacturing Facility and in Research/Development - 2024

Recognized by New Jersey Business Magazine (https://www.linkedin.com/company/new-jersey-business-magazine/) - 2024

Top 50 Employer in New Jersey

10 Candy Company in North America

26 Global Candy Company

Makers of Welch's - #1 Fruit Snack in U.S.

Top 100 Privately Owned Company in the Metro NYC Market

PIM123

LI-JD1

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